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Comments  

 
0 #590 Delta 2015-09-03 06:35
Hi,

My water bill is under Prohomes Development Inc. They provide me a consolidated statement of account every month. I just want to know if there computation is accurate?
Water Details:
0-10 350.00 fixed x 1.00
10-20 40.00 /cu.m X 3.00
20-30 45.00 /cu.m
30-40 70.00 /cu.m
40-up 80.00 /cu.m

From July 25 to Aug 25
Current 402.30
Prev 389.00
Vol. 13.30
Amount 482.00
balance 67.05
penalty 1.34

Note: We are using the water for washing dishes and taking a bath. We dont do any laundry in the house.

Please kindly assist me of my concern

Thank you so much

Hello:

It's best that you let them explain their water rates.

ProHomes buys water from MCWD via a mother meter and then sells it to you.

Its water rates is not subject to approval by MCWD.
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0 #589 Brian Estavilla 2015-09-03 05:28
Good day!

I hope this page is up to date

I have a concern regarding my bill.

last month i had a 2 months delayed bill so there was a notice of disconnection attached. i wasn't able to pay it on time so our water connection was locked they said, in the notice it was stated that if the connection is disconnected i have to pay a certain guaranteed deposit amount. So i have no choice but to pay the said amount.

My first question was Why do i have to pay the guaranteed deposit amount when they said that our water connection was locked and it was not disconnected.

Secondly is after i payed the said amount and received the bill this month the amount i paid did not reflect in the bill.

Hope you could give me a feedback regarding this matter.

Thank you

Hi:

This page is up to date. Please provide us your consumer code so that we can verify your account.
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0 #588 Galileo 2015-09-03 03:18
asa mi puede mgpailis sa meter? pila pud ang bayad?

Hello:

Please hatagi mi sa imong consumer code. Unsay rason sa pag-pailis sa imong meter?
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+2 #587 pearl 2015-08-26 15:40
hi can you show on how to compute our monthly water?

Basically our WATER BILL is composed of the following:

WATER FEE - computation of the water consumed based on the water rates approved by the Local Water Utilities Administration (LWUA) in January 2015.

ADD-ON CHARGES- charges on top of the water fee.

1. Power Cost Adjustment (PCA) - MCWD shall charge a power cost adjustment (PCA) per month to recover price escalations incurred due to escalation in power costs.

2. Purchased Water Adjustment (PWA) - Likewise, MCWD shall charge a purchased water adjustment (PWA) per month to recover the price escalations incurred in relation to its purchased water from bulk water suppliers.

3. Franchise Tax – Government Taxation which is 2% of the water fee per month.

4. AR-SC COST – Arrears of the service connection cost. This charges will appear for 12 months in the water bill if the water service applicant opted to pay the water service processing fee (P4,950) in staggered basis.

WATER RATES for a ½ -size or residential service connection.

CONSUMPTION CHARGES
0 to 10 cu.m P152.00 minimum charge
11 to 20 cu.m P16.80 per cu.m
21 to 30 cu.m P19.77 per cu.m
31 cu.m up P48.40 per cu.m

SAMPLE COMPUTATION for a 30 cu.m consumption.

1st 10 cubic meter P152.00
11 to 20 (10 cu.m.X P16.80/cu.m.)P 168.00
21 to 30 ( 10 cu.m.X 19.77/cu.m.)………..P197.70
P517.70 – WATER FEE
+ PCA…(variable)
+PWA …(variable)
+ FRANCHISE TAX
TOTAL WATER BILL

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0 #586 fides palicte 2015-08-26 04:01
naglisud ko access sa view my bill karon. wa mo gana sir.

hello:

Please hatagi mi sa imong consumer code.
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0 #585 Warren Marcojos 2015-08-25 05:29
sir,

when inyong no downpayment promo?

Thanks.

Hi:

No info yet.
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0 #584 radz 2015-08-19 08:35
Hi Admin,

Can I ask in what is the proper way to compute for Withholding
Tax on your billing? Thank you and more power!

Hi:

You may call our Billing Department at 253-4852 or 254-8434 local 367.
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0 #583 Gwen Gelig 2015-08-18 04:13
Hi MCWD,
Ask lang unta ko kung pila amo water bill for july-august. Consumer code: 48843.

Naay error inyo view water bill? Dili man gud niya ma locate ako statement.

Thank you.

Hi:

Water bill is P200.53. Due date is on Aug. 24, 2015.
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-1 #582 grid 2015-08-17 23:55
hi mag ask q yman 2 months mn gihapon akng nadwat nga bill nga mana mn q ngbyad anang 2months. palihug q follow up.
conscode 203239

Hi:

Pagbayad nimo on Aug.8 and 10 didto sa Global Pinoy sa Leon Kilat na print na imong water bill.
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0 #581 James50 2015-08-16 11:54
Gud pm maa/sir. What time mag open ang main office?

Hello:

8am
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0 #580 Jun 2015-08-11 00:33
Hi! Ngano hinay kaau ug usahay wla jud tubig sa interior of Angasil Mactan? Especially dnha sa Mactan Plains Subdivision, kana bag-o na subdivision.

Hello:

Please hatagi mi sa imong consumer code.
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0 #579 Victor Amodia 2015-08-11 00:16
Gud day.. Kanus-a mn mobalik agas among tubig? Sunday pa mn me walay tubig dri sa ibabao, lapu-lapu city... Until now wla jd... Kahasol ani oi... Tubig among gibayran, apan nganong hangin ra ang moagas sa Among gripo...

Conscode:216381

Hello:

Sorry for the inconvenience. Kulang jud atong suplay dihang dapita. Mosaka ang water pressure only during off-peak hours or ari na sa gabii hangtud kadlawon.

Hinoon, naa tay mapa-abot nga new 10,000 cubic meters per day bulk water supply by next year.
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0 #578 Romi 2015-08-07 03:25
Pilay bayad pataod sa tubig? "Payment of the installation fees and other charges"?

Hi:

P4,950 ra ang imong ibayad sa MCWD. Apan dunay kay mga gastuhan sama sa pagpataud nimo sa tubo gikan sa imong balay ngadto sa tapping point or stub-out.
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0 #577 ferdinand marte 2015-08-07 00:57
Ngano hinay kaayo ang tubig diri sa Villa Cacao, Kinasang-an, Pardo??? Sukad pa Friday ni hinay ang agas even sa off-peak hours.

Hi:

Please hatagi mi sa imong consumer code.
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0 #576 grid 2015-08-06 02:38
hello ask lng q if naa nba ang reading pra krong buwana? if naa nsh pila akng waterbill karong buwana august.
conscode 203239. d mn gud ma view kung pila tanan akng wsterbill including this month. thank u

Hi:

Total bill is P1,812.14. Due date is on Aug. 20, 2015.

Once Again, please make use of our "view your water bill" facility. Imong reading date naa ra sa petsa 4, 5 or 6 sa bulan. Ug mo access ka sa latest water bill, you need to use the facility every 6th of the month.
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0 #575 Talisay163 2015-08-06 01:32
good day, gusto namo pa ilisan ang customer name gikan sa ako papa ngari na sa ako.a. Unsay requirements ani?

Hello:

1. If deceased ang registered consumer, attach nimo sa application for change of name ang original or certified true copy sa death certificate.

2. If alive, mo sign sya ug deed of assignment in your favor, naa ra dire sa office ang form.

3. Attend ka ug 2 hour orientation seminar held every Wednesday and Saturday
if wala pakay existing account or service line in your name with MCWD.

4. Proof of ownership sa balay or yuta, if wala pud ka ana, mo execute lang ka ug waiver, ang form naa ghapon dire sa office.

5. Imong valid ID.
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0 #574 David 2015-08-05 09:36
Hi, pwede ba ta makapangayo ug copy sa inyong latest na water analysis results sa water supply sa Cebu City?

Salamat.

Hi:

Please call our Water Quality Division at 344-4384.
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0 #573 grid 2015-08-05 03:16
hi ask q pila akong waterbill for this month august.
conscode 203239
thank u

Hi:

Wala pa mo reflect ang reading sa August 2015. Have u tried the "view your water bill" facility? Much better sya kay naay breakdown sa mga charges.
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0 #572 Emily Brigoli 2015-08-03 07:58
Hi, ask ta ko f unsa amo buha2n gusto me pataud og 2big, pero wla pamay tubo nka linya dri sa amoa dool, ang among area kay Nazareth Sityo Tubod Buhisan, babaw me sa inyong pumping station. salamat

Hello:

Maglisud man tingali ug saka ang tubig diha sa inyoha.
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0 #571 Sherwin Tibon 2015-08-02 22:49
Maayung Buntag. Kani bang tubig na serve ninyu sa amo hard water bani or softwater. sa ako man gud nahibaw.an basta deepwell gikan hard water mana siya. Palihug ko og pasabot ani. salamat

Hello:

Naa kay consumer code?
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0 #570 Pie 2015-07-31 08:55
Good day!

Nabalhin na ang ngalan sa akong water bill pero ang sayop nga address wala man na update. nagpass man ko sa consumer's updated information. Palihug ko follow up ani. Salamat.

Consumer code: 196415
serial# 2013-01342

This is the correct address.
Block 1 Unit 4 One Florentina Townhouse Canduman, Mandaue City 6014

Hello:

Noted Maam.
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0 #569 Astro 2015-07-31 03:08
hello Sirs and Madam,

aduna bay laraw or plano ang MCWD nga maka-hatag ug la-ing alternatibo sa pag-bayad sa ilang water bill ngadto panang-litan sa ATM-Bank, or internet-banking payment ba kaha?

kay sa panahon karon, hilabihan na gayod ka-traffic ang kadalanan padulong ngadto sa mga payment channels ug mahorut ang imong oras sa traffic sa kadalanan, unya inig padulong or balik nimo sa opisina, late naka!

please consider offering the alternative of paying our water bills either thru ATM-Bank System or Internet-Bank Payment System.

Daghang Kaayon salamat.

Hello:

As of now, wala pay plano sa online payment thru internet banking or ATM.

However, naay mga accredited collection centers nga modawat ug water bills payment. These are the ff:

1 SM Consolacion
2 SM Hypermarket (Makro)
3 SM Hypermarket Jcentre Mall
4 SM City Cebu Supermarket
5 SM City Cebu Bills Payment Center
6 Savemore Mactan
7 Savemore Parkmall
8 Savemore Canduman
9 Savemore Maguikay
10 Savemore Emall
11 Savemore Insular Square Mall
12 Watson's Fuente
13 Post Office Talisay (online)
14 Post Office Mandaue (online)
15 Post Office Lapulapu (online)
16 Guadalupe Cooperative (online)
17 Global Pinoy Leon Kilat (online)
18 White Gold (online)
19. 7Eleven Stores
20. Gaisano Grand Malls
21. Metro Gaisano
22. Jemmary Pawnshops
23. Prime Asia Pawnshop
24. Selected Petron Gas Station
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0 #568 Grid 2015-07-29 02:40
Hi pila akng balance sa waterbill...1 month nlng aq kuwang.
Conscode 203239

Hi:

Imong July 2015 water bill wala pa nimo bayari P816.45
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0 #567 ysmael 2015-07-28 10:53
good day!

ask ko kung naa bay water interruption during mga oras 9-11 pm sa rivaridge ky twice na mi naka expreience na wlay agas starting pag sunday and monday this week.
consumer code:211645

Hello:

Sorry for the inconvenience. Walay scheduled interruption atong mga adlawa basin naay brownout sa mga pumping stations nga maka apektar sa suplay sa inyong lugar.
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0 #566 Cherry Galos 2015-07-27 05:17
Abt 565 post.
Thank you for your reply.
other matter
How can I access my waterbill online?
I don't know my consumer code and serial #

Hello:

Imong consumer code is 219346. To access your account via website, two of the three information you need to encode:

1. Consumer's name
2. consumer code
3. serial number of the meter

Wait lang sa imong water bill, naa didto and serial number sa imong water meter or moadto ka sa imong meter ug kuhaon nimo ang serial number.

Dili lang nato ihatag ang tanan information dire kay basin naay laing mo access sa imong account.
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+1 #565 Cherry Galos 2015-07-26 14:55
hi!
Ask lng ta ko pila among bill ug due date. natauran mi pag july 7, 2015.

dili ko sure kung mao ni amo consumer code:219346

salamat po.

Hello:

Imong water bill is P152.00. Due date karong Aug. 8, 2015. Reading date petsa 22 ngadto sa petsa 24 sa bulan.
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0 #564 Javaz 2015-07-26 03:09
Hello!

I would just like to know if there is a regulation regarding water tank and pump installation?

Our water pressure in La Aldea del Rio Subdivision in Brgy. Calawisan, Lapu-Lapu City is getting worse.

Apparently, a lot of residents here are now installing water tanks and motorized pumps which, I think, possibly affecting the pressure at other households.

If there are specific regulation/restriction for such installations, I would like to suggest for inspections/letter to the homeowner officers for entire subdivision because it is unfair for those who are not using pumps.

Thank you.

Hi:

Ang water tank ok ra......ang booster pump nga direktang gi-tap sa MCWD meter maoy illegal. Kun mogamit ka ug booster pump, kinahanglan mosoyup sya sa tubig gikan sa groundwater tank or cistern tank dili direkta sa MCWD meter.
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0 #563 Eric Martin 2015-07-25 09:56
Consumer Code: 35475

Na unsa naman ni ang tubig diri sa Poblacion Lapu-Lapu City, atbang sa City Market, permi man walay agas.. July 23-25 naman ni mag low presure to walay tubig permi.. palihug ko ug pa check.

Daghan Salamat,

Eric Martin
Consumer Code: 35475

Hello:

Please check sa imong linya sa leaks....check pud ang angle valve or gate valve if full open ba....check pud ang water pressure sa imong neighbor whether kusug ba ilaha or pareha sa inyoha. Kun naa ka sa 2nd floor mohinay gyud ang agas basta peak hours or ting-gamit sa tubig....pls store water lang.
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0 #562 mr.justice 2015-07-24 11:26
good day po may picture ako na illegal na taud sa tubig g kawtan ra sa ilalom sa yuta gud wala gi kabit sa tubo. unsay fb ninyo or yahoo para ma attach nako.

Hello:

Ipadala sa .ph. Kinahanglan kompleto ang mga detalye sama sa landmarks or mga karatula doul gyud sa gi-tap nga walay meter.
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0 #561 jaekyung 2015-07-24 11:23
good day po may promo po buh d2 sa sambagan lagtang talisay?

Hi:

Wala raba....ang promo kung naa man....applicable na sa tanang lugar nga naay linya ang MCWD.
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0 #560 MR.JUSTICE 2015-07-24 11:21
SIR NGANU NAPATAORAN MAN DIRI SA SAMBAGAN MY RESERVOIR INGON NINYO DILI NA KAY CUT-OFF DIRI SA SAMBAGAN . . .LAIN ANG PANGALAN G BUTANG GURU MAAM. . mas nindot maam mo survehon ninyo diria

Hello:

Kuhaa ang serial number sa meter atong tugkaron kung kinsa ang nagpaluyo anang tanghaga
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0 #559 Rudy Alforque 2015-07-24 08:17
Am in the process for service connection. Is there a restriction on the size of piping from the kwentador to my property? Layo layo man gud, pwede ba 1-inch piping akong gamiton. Within sa balay, 1/2-in. lang ang akong gamiton.

Hello:

1/2 inch lang ang gamita pero unya na palit or lay-out kung ma approved na imong application.
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0 #558 emarie 2015-07-22 00:52
Good day. Ask lang unta ko kung para unsa ang AR-SC cost nga naa sa among bill? Natingala man gud ko kay ang previous namo nga bill kay water fee ra man amo gibayran. Ang water fee namo this month kay 168.80 ra unta based sa among consumption nya nadugangan ug 287.50 kay sa AR-SC cost, so I want to know unta if para asa ni siya. Consumer Code: 218107. Sitio Bakilid, Brgy Camputhaw. Please reply. Salamat Kaayo.

Hello:

Ang meaning ana Arrears on Service Connection Cost (AR SC Cost) gidata-datahan ni Ms. Vismanos ang cost sa pagpataud ug tubig. Mogawas sa imong water bill ang AR SC Cost sulod sa 12 ka bulan. Estoryahi si Ms. Vismanos kabahin niini.
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0 #557 Victor Amodia 2015-07-21 01:46
Gud day.. Ask lng ta ko nganong permi walay agas dri sa ibabao, lapu-lapu city kada buntag since last week pa mn ni... Hapon na jd tawn moagas among tubig..

Code: 216381
Tnx..

Hello:

Sorry for the inconvenience. Kusog ang gamit during sa morning naka contribute pa gyud ang elevation sa inyong lugar.

Meantime, magpundo lang ta ug tubig para sa gamit nato panahon sa kabuntagaon.
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0 #556 Lykee 2015-07-20 02:27
Good day! Ask lang po wala na pi ba kayong office sa Lapu Lapu city? Mag papaconnect po kasi kami.. salamat

Hi:

Wala po. Dito ka sa MCWD main office mag-submit ng application form.

Ang MCWD main office is located on Magallanes corner Lapu-lapu Streets, Cebu City.
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0 #555 edwin gorre 2015-07-19 06:47
Unsay advisory about water interruption diri dapit brngy. San miguel lorega area. Thanks

Hello:

Naay interconnection of pipes, 10:00am to 7:00pm ang schedule.
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0 #554 mr.justice 2015-07-18 05:47
good afternoon po sir l8 repz__________p o ang pangalan maitim ang balat malaki ang tyan. mangingilad sad na sir nya scammer. naay koy picture sir sa tubo na g toud dd2 g picturan man nako.

Hello:

Sorry po. Walang applicant na ganoon ang name.
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0 #553 Mengil Montecillo 2015-07-17 13:40
I will ask if naa mcwd connection tabok mandaue city area near tabok barangay hall?

Hello:

Naay distribution line saylo lang ug gamay sa highway kanang dapit sa widened road.

Naay linya pasulod gyud didto sa inner tabok pero wala pa ma turn-over from the contractor meaning wala pa mahuman ang project.
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0 #552 Major Pepper 2015-07-17 02:45
May I know if I can pay my water bill in advance (like 6months). I've been trying to do that for a while but all the centers I went to refused to accept more than what is in my current statement/bill.

Hello:

You can make an advance payment of your water bills only in the MCWD main office.
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0 #551 mr. justice 2015-07-16 01:12
good day po, ask ko lang may nagreport sa akin hindi na daw pdi maka connect doon sa sambagan, talisay eh may nakakita po na may bagong tubo pero wala pa naman pong meter . paano po yan , eh matagal na daw silang nag.aaply pero bakit may nakauna po

Hello:

Please bigyan nyo kami ng pangalan ng nag-apply ng water service connection doon sa sinasabi nyong Sambagan, Talisay City.
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