Write your Leak report here:    ( please include landmarks )

 

 

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0 #316 KIM 2014-09-15 11:33
Consumer
Code : 73075
Consumer
Name : MAGALLON, GEORGE/#3
Meter Brand : ARAD
Address : GUIWANON, COMPOSTELA
Meter Size : 1/2"
Type : Regular
Account No. : 20-120-12 -5065
Billing Seq. : 2960


Ask lang ako if pila man bayaran namo if magpa reconnect kami? and when ang line na close?

Hello:

The line was disconnected on Nov. 27, 2012. The meter was removed on March 17, 2013. Total balance is P2,638.32. Re-opening fee is P4,950. Should you wish to have this line re-opened, the fee is P4,950 plus the total balance. The process of re-opening involves inspection which would take about 3 to 5 days from the date of application. Payment shall be done upon the approval by the inspector.
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0 #315 Pol Perez 2014-09-15 09:01
Good afternoon.
I would like to report a leaking water pipe about 100 meters from the corner of the Soong-Mahayahay road in Mactan, Lapu-lapu City near Aliño's Store. This has been leaking for about three months now. The road is covered with mud even during the hottest weather and during these rainy days it is just intolerable. It is a shameless waste of drinking water when there are so many other people who do not have access to this basic necessity. The water flows out from the roadside like a mountain spring. We have waited for many years to have this road concretized and now, barely a year after it was finished, it has started to deteriorate because of the constant flooding.

Will you please send someone to cut off this water line? It seems that no one in the immediate vicinity of the leak has taken steps to solve this problem.

Hello Sir:

Thanks for reporting. A job order (1409008740) for site inspection was prepared. Our personnel from the Pipelines Maintenance Department-North Pusok satellite office will go to the given address to evaluate and verify your report. If the leaking pipe is owned by MCWD, the team will repair the leak, if it is after the water meter which is owned by the consumer, the team will temporarily repair the leak.
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0 #314 Nikki Racelle C. Ino 2014-09-12 06:33
Quoting Nikki Racelle C. Ino:
Consumer
Code : 89537
Consumer
Name : INOT, EVELYN Meter Brand : ARA
Address : 2-199 PAGSABUNGAN,
MANDAUE CITY 6014 Meter Size : 1/2"
Zone : Mandaue City Cons. Type : Regular
Account No. : 17-204-12 -3870 Billing Seq. : 16533890
Bill Period : March 2014

Hello:

The line was closed on March 20, 2014. Total balance as of Sept. 11, 2014 is P1,759.31. Should you wish to have this line re-opened, the fee is P4,950 plus the total balance. The process of re-opening involves inspection which would take about 3 to 5 days from the date of application. Payment shall be done upon the approval by the inspector.



wala nay laing paagi sir?
katong 1,500 na deposit nya data-datahan nalang after 12 mos??
available pa to na promo??

Pwede ra P1,500 downpayment plus the balance.
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0 #313 Nikki Racelle C. Ino 2014-09-10 07:52
Consumer
Code : 89537
Consumer
Name : INOT, EVELYN Meter Brand : ARA
Address : 2-199 PAGSABUNGAN,
MANDAUE CITY 6014 Meter Size : 1/2"
Zone : Mandaue City Cons. Type : Regular
Account No. : 17-204-12 -3870 Billing Seq. : 16533890
Bill Period : March 2014

Hello:

The line was closed on March 20, 2014. Total balance as of Sept. 11, 2014 is P1,759.31. Should you wish to have this line re-opened, the fee is P4,950 plus the total balance. The process of re-opening involves inspection which would take about 3 to 5 days from the date of application. Payment shall be done upon the approval by the inspector.
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0 #312 Nikki Racelle C. Ino 2014-09-10 06:37
HI, ask ta ko pila pa reconnect sa tubig, napultan man gud kay wala bayad ang niabang nya naa bill sa march kay 1,759.31.
4,950 ba jud plus balance na 7,759.31.
walay laing paagi sir??

thank you and regards

Hello:

Please provide us your account code and address for verification.
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0 #311 Fynes 2014-09-08 09:18
Quoting FB:
ngano man dili icredit ang sobra nga nabayad sa previous na bill? say for example, ang bill kay Php 165.02 then the collecting agent collected Php 166. Asa naman padulong ang sobra? Why not credit it to the next bill?
Thanks!

Hello:

Please provide us your account code,name and address for verification purposes.


consumer code: 163001
acct #: 31-100-12-1363
Pooc, Talisay City, Cebu


consumer code: 196415
acct #: 18-25-12-7070
Canduman, Mandaue City

Hello:

For account code 163001, there was .24 credited to the account as advance payment on Sept. 03, 2014 while for account code 196415 there was .98 credited to the account as advance payment on Aug. 29, 2014. These will automatically deduct to the next water bill.


We hope we have clarified the matter in question.
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0 #310 grid 2014-09-02 04:43
helllo
nganu wala may agas dri ron sa monterassas sitio kamangahan guadalupe cebu city

Hello Maam:

Naay scheduled service interruption sa Guadalupe karon tungod ni sa interconnection sa pipes along Quijada St. Ang published schedule is 8am to 5pm.
We are sorry for the inconvenience.
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0 #309 FB 2014-08-30 04:18
ngano man dili icredit ang sobra nga nabayad sa previous na bill? say for example, ang bill kay Php 165.02 then the collecting agent collected Php 166. Asa naman padulong ang sobra? Why not credit it to the next bill?
Thanks!

Hello:

Please provide us your account code,name and address for verification purposes.
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0 #308 pearl 2014-08-27 11:01
HI,

My water bill from May to July increased rapidly. I checked the pipes and faucets and found no leaks in our house. The water meter is actually placed 20meters outside. When we closed all faucet ,the meter still runs very fast.
our bill from 300 plus to 500plus to 700plus now 2,500pesos!!! it's not acceptable. I read your page about the leak thing and it says if the leak is after the water meter we are still liable to pay the bill.
Am i still liable to pay the 2500?
you have place the water meter very far from our house.

Hello Maam:

If the water meter turns even if all faucets are closed, it’s an indication of a leak in the pipes after the water meter. Please have it fixed by your own plumber. Pipelines after the water meter are owned by the consumer, hence, they are his/her responsibility. Any increase in the consumption caused by the said leak is chargeable to the consumer’s account.

It's a standard procedure of MCWD to put the water meters near its mainline for easy meter reading and maintenance.

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0 #307 rene 2014-08-21 15:42
hi,

naa ko plano magpakabit ug tubig, pila gyud tanan magastos? apil na ba tanan ang mga materyales ana like mga pipe? estimated gikan sa main na tubo kay 100 meters. unya ako pakabitan kay boarding house na naay 4 ka room, ako plano kay separate sila ug meter every room. unsa man sad ang mga requirements? pwede ra ba mu process ug requirements para connection maski dili owner sa balay?

pls advice.

thanks in advance

rene

Hello Sir:

We advise you to attend a 2-hour orientation seminar for water service applicants scheduled on Wednesdays or Saturdays. Ang tanan nimong pangutana matubag didto sa seminar. Ang mga aplikante ug tubig required gyud mo attend ug seminar except sa mga naa nay connection sa tubig.
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0 #306 Regina 2014-08-21 14:29
Good evening, is it possible to let a proxy attend the 3 hour seminar for application of water connection? I am very busy and can not find the time to attend and sit down for 3 hours.
Thank you

Hello:

The immediate family members, father, mother, brothers and sisters, your daughter or your son can attend the 2-hour seminar on your behalf. The proxy must bring an authorization letter from you, a photo copy of your ID and an ID of your proxy.
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0 #305 ersworkx73 2014-08-20 07:21
Ask lng po ako if anong oras babalik ang tubig dito po sa amin, sitio anagan brgy. Apas cebu city,

Hello:

Meron tayong scheduled service interruption sa Banilad from 10:00am to 6:00pm, preventive maintenance sa Well 32. We are sorry for the inconvenience.
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0 #304 sharey glema 2014-08-19 04:09
Good day!

Mag ask unta ko pila ang rate sa water to date? Nag.rent ko and ang computation sa bill is P65/cu/meter. Kabalo ko this is way high than the normal rate. I want to know what my rights are as a consumer.

Thanks!

Hello:

Try to ask your landlord to lower the rates. If he/she would not consider, find another boarding house.

here's the water rates:

A. REGULAR CONNECTION (residential, commercial and industrial)

First 10 cu.m. minimum charge P136.00
11 to 20 cu.m. P15.00 per cubic meter
21 to 30 cu.m. P17.65 per cubic meter
31 cu.m and up P48.40 cubic meter
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0 #303 Kathrine Jade Mata 2014-08-13 13:25
[quote name="Kathrine Jade Mata"]Hello mam,

wala pa lage mi bill gikan sa mcwd. Unsaon man namu pagbayad? murag due date na jud to. Palihug lang ko mam. Mao ni amo code 52170.




this is our serial number - 1275095
Account - 120140122660
Suson, Mariano Jr./DR. #1 R. Aboitiz st.
kanang eskina sa may st. Mark hotel dapit sa redemptorist church

Hello:

Unsay name sa apartment and your contact number please.
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0 #302 Kathrine Jade Mata 2014-08-12 14:06
Hello mam,

wala pa lage mi bill gikan sa mcwd. Unsaon man namu pagbayad? murag due date na jud to. Palihug lang ko mam. Mao ni amo code 52170.

Hi Maam:

We are sorry for the inconvenience. Please provide us the landmarks of your apartment and your contact number so that we will report this to the Billing Department for their appropriate action.

Meantime, Please try ug print sa imong water bill dire sa MCWD website.


In the absence of your water bill, You can still pay at the MCWD main office using your account code. The MCWD main office tellering services is open from 7:30am to 4:00pm without noon break, Monday to Friday.

Your water bill for July 2014 is P211.23. The due date was on Aug. 4, 2014.
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0 #301 Ying 2014-08-10 10:38
Good evening. Pila cost magpaconnect ug tubig? Is the NO DOWNPAYMENT offer still available for this month? Until when po? Thank you! God bless

Hello Ying:

The cost of the service connection is P4,950. You can make a downpayment of P1,500 or avail of "no downpayment promo". The offering of the "no downpayment promo" will be announced through mass and social media. Please keep posted for further development.
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0 #300 Tjay Kisteria 2014-08-09 19:48
Naa ba service interruption sa St. Louisville, Sudlon, Maguikay, tapad sa Saint Louis School of Mandaue? If yes, when mobalik? If ga agas mostly sa 5pm above until 6am ra sya? Y mani?
Please reply through the post or email.

Thanks.

Hello Maam:

We are sorry for the inconvenience. There was no scheduled interruption but due to several fires that hit Cebu and Mandaue cities last friday, the water supply was diverted to that areas to help the firefighters.
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0 #299 Kathrine Jade Mata 2014-08-07 13:45
Hello,ask lang unta ko pwede ra ba mubayad sa payment centers bisan walay bill. Wala pa man gud nahatod ang bill diri sa amoa and I think nalapas na sa due date.

Hi Maam:

Sorry maam, dili modawat ang mga collection centers ug walay water bill. Pero try ug print sa imong water bill dire sa MCWD website.
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0 #298 Alice Magno 2014-08-05 03:40
Am I able to pay the bill online?

Hello Maam:

If you're referring to credit or debit payment via banks, we are sorry, we don't have the capability for that. However, we have accredited online collection centers . These are the ff:

ACREDITTED ON-LINE COLLECTION CENTERS
1. Peninsula Bank - Mandaue (ONLINE)
2. Peninsula Bank - Lapulapu (ONLINE)
3. Post Office Talisay (online)
4. Post Office Mandaue (online)
5. Post Office Lapulapu (online)
6. Guadalupe Cooperative (online)
7. Global Pinoy Leon Kilat (online)
8. White Gold (online)
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0 #297 grid 2014-08-04 23:55
hello
pila among bill for this month
conscode 203239
meter# 201303959

hello Maam:

Your water bill for August is P828.41. the due date is on 8-22-14. Now you can inquire your water bill through text.

MCWD BILL INQUIRY THROUGH TEXT

Consumers can now inquire their bills through text. Just type MCWD BAL space consumer code and send to:

0917-3089637 for Globe subscribers
0998-9601352 for Smart subscribers
0925-6016293 or 0925-6026293 for Sun subscribers
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0 #296 grid 2014-07-31 16:44
hi
unsa mo date magreading diri sa monterassaz

Hi Maam:

The reading date in Kamanggahan, Guadalupe is every first week of the month.
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0 #295 orville 2014-07-31 02:52
Hi MCWD,
Have you released water from MCWD reservoir last Monday July 28, 2014? There were reports of flooded around lagtang talisay city. Please verify this concern. Hope to hear from thank you so much.

Hello Sir/Maam:

There's no such report. However, there was a strong mainline leak yesterday, July 30, along Tiago road, NonOc Talisay City caused by a digging by some residents in the area. The leak was fixed hours later.
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