Write your Leak report here:    ( please include landmarks )

 

 

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0 #347 virginia siniagan 2014-12-18 00:40
hi, ask lang ko unsaon gani pag compute ang water bill versus sa consumption?
thanks

Hello Maam:

Basically our WATER BILL is composed of the following:

WATER FEE - computation of the water consumed based on the water rates approved by the Local Water Utilities Administration (LWUA) in 2006.

ADD-ON CHARGES- charges on top of the water fee.

1. Power Cost Adjustment (PCA) - MCWD shall charge a power cost adjustment (PCA) per month to recover price escalations incurred due to escalation in power costs.

2. Purchased Water Adjustment (PWA) - Likewise, MCWD shall charge a purchased water adjustment (PWA) per month to recover the price escalations incurred in relation to its purchased water from bulk water suppliers.

3. Franchise Tax – Government Taxation which is 2% of the water fee per month.

4. AR-SC COST – Arrears of the service connection cost. This charges will appear for 12 months in the water bill if the water service applicant opted to pay the water service processing fee (P4,950) in staggered basis.

WATER RATES for a ½ -size or residential service connection.

CONSUMPTION CHARGES
0 to 10 cubic meter P136.00 minimum/service charge
11 to 20 cubic meter P15.00 per cubic meter
21 to 30 cubic meter P17.65 per cubic meter
31 cubic meter and up P48.40 per cubic meter

SAMPLE COMPUTATION for a 30 cubic meter water consumption.

First 10 cubic meter …………………………………… . P136.00
11 to 20 (10 cu.m. multiplied by P15.00/cu.m.)…………P 150.00
21 to 30 ( 10 cu.m. multiplied by P17.65/cu.m.)………..P176.50
P462.50 – WATER FEE
+ PCA…(variable)
+PWA …(variable)
+ FRANCHISE TAX
TOTAL WATER BILL
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0 #346 Nikki Inot 2014-12-16 03:14
Quoting Nikki Inot:
Hi,

Would like to ask if tinuod ba to na
no-downpayment if magpaconnect karon December?

Yes Maam, Tinuod na. Apply na.


Sir,
makaavail bko if naa na daan linya sa una na tagiya sa balay kaso disconnected na siya...nakaname sa asawa sa akung uyuan...
pwede ba ko kaavail??

Hello Nikki:

Kuhaa ang consumer code sa disconnected account sa imong iyaan. Among tan-awon for verification.
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0 #345 Faith Enario 2014-12-15 13:43
Good Evening,

I would like to raise a complaint regarding our recent bill. We were charged 14,000(rough estimate) due to pipe leakage. Out water meter is situated near the subdivision gate. My mother only noticed that there was a leakage after she received the bill. MCWD made her sign a waiver to pay around 2,400 every month on top of our monthly bill or else water service will be disconnected.. What is your action regarding this? 14,000 is a lot of money to spend on water consumption only considering that our monthly bill is only around 400-600pesos. Im hoping for a positive response from your company.

Hello Maam:

Please provide us your consumer code for verification.
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0 #344 Nikki Inot 2014-12-15 02:35
Hi,

Would like to ask if tinuod ba to na
no-downpayment if magpaconnect karon December?

Yes Maam, Tinuod na. Apply na.
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+1 #343 KTS Corporation 2014-12-04 06:28
We currently used MCWD water to produce de-ionized water and softwater. We noticed that the an-ion and cat-ion resin that we used to process are easily damaged. In this connection, we would like to inquire if MCWD water has some content of Vanadium? If so, how much is its composition?

Your response shall be highly appreciated.

Thank you.

Hello:

Please call our Water Quality Laboratory at 344-4384. Thanks
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+1 #342 Jhing Arlan 2014-11-28 22:55
Hi,

Mangutana lang ko unsa ni unsa ni nga mga charges sa amo receipt...

AR-SC COST
AR GRNTY DEP
FRNCHSE TAX
PCA

Dagko man gud kaau ang amount nakabutang diha.

Thanks..

Hello:

Ang AR SC COST, arrears on service connection cost mogawas ni sa water bill for 12 months because gidata-datahan sa registered consumer and connection cost nga ang total is P4,950.

Ang AR GRNTY DEPOSIT, gidata datahan sa consumer and iyang guarrantee deposit human siya naputlan sa tubig.

Ang FRANCHISE TAX buhis sa gobierno.

Ang PCA mao ni ang power cost adjustment or payment for power cost of producing water.

Ang PCA, PWA ug franchise tax are add-ons sa water bill every month. Mosaka ang PCA, PWA ug franchise tax kun taas ang water fee.
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+1 #341 Lesley Delos Santos 2014-11-25 13:13
Hi! Mangutana lang unta ko if chlorinated ba ang water sa MCWD. Nya kung "oo" kay unsa pud ang long term effects sa chlorine sa panit ug sa buhok tungod sa overexposure - nagresearch ko bag-uhay lang pero wala ko'y makit-an na artikulo na nag-address ani na isyu. Naa pud bay laing alternatibo sa chlorinated water?

Hello Maam:

In compliance with the Phil. National Standards for Drinking Water (PNSDW), MCWD water has chlorine for disinfection purposes. For more details, you may call our Water Quality Laboratory at 344-4384.
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0 #340 KTS Corporation 2014-11-25 00:32
We wonder if you can provide water qualities supplied to MEPZ I such as ph, water conductivity and others if you have. Thanks.

Hello Sir/Maam:

For specifics on water quality and its parameters, you may contact our MCWD Quality Laboratory at 344-4384. Thanks.
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+1 #339 Jake 2014-11-17 02:27
Quoting Jake:
Hi!

Naa unta ko ipacheck basin mainline ni ang ngleak nga tubig diri agianan padung pueblo de oro babag 2 lapu lapu city.More than 2 weeks na guro ni.

Hello Sir:

Please provide landmarks asa tungod ang leaking pipe sa road going to pueblo de oro.



kini na jd sa sudlunon makita r daun ay naa man gisalod nga tubig ang mga ngpuyo... wa pa kaabot sa babag complex.. wakwakan road man guro ang name aning karsada..

Thanks for reporting. A job order (1411008345) was made and we have already informed the Pipelines Maintenance DEpartment-North Pusok satellite office about it.
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+1 #338 Jake 2014-11-16 01:15
Hi!

Naa unta ko ipacheck basin mainline ni ang ngleak nga tubig diri agianan padung pueblo de oro babag 2 lapu lapu city.More than 2 weeks na guro ni.

Hello Sir:

Please provide landmarks asa tungod ang leaking pipe sa road going to pueblo de oro.
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+1 #337 SIRG ABATAYO 2014-11-03 16:11
HI, Gud day mam,
why man hangtud karon kapila me nanawag sa hotline nu buntag pa hangtud karon 12midnight na wala pa gihapon moari ang maintenance kay nagleaking ang tubo kay way getbulb ang kwentador unya advice palitan among gipalitan unya nana kuno Job Order matud pa sa operator.hangtud karon duka nakaayo pinaabot wala pagyud me tubig magamit.
palihug kuno ko trace sa nagduty nga maintenance kun nagligoy ligoy na sila o naaba sila gitrabaho lain pero grabiha pud hapit na 24 oras wala pa sila 10 times nami cige contact cige nana jO pero wala gyud moabot .Encarnacion Abatayo ang account name sa Hipodromo.pait wala tubig. palihug lang trace sa ila kun naa ba gyud cila gi trabao lain hangtud karon 12:10 am sakadlawn.basin nangatulog lang na sila.Nov.3, 2014 me nanawag sa buntag hantud karon Nov. 4 na.wala gyud maabot klase raba wala me kaligo ani.

Hello Sir:

We are sorry for the inconvenience. Yesterday, Nov. 3, 2014 at 12:48pm, you requested for an installation of a gate valve. It is expected that the gate valve will be installed within 24 hours from the time of request. This morning, Nov. 4, 2014, the team of Felix Lopez of the Pipelines Maintenance Department-North Talamban satellite office will install your gate valve free of charge.
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0 #336 Gimarino 2014-10-21 09:28
Hi, would like to report a leak pipe. Parequest nya ko na naay mu-visit sa site kay murag kusog-kusog jud ang agas. Basin makuyawan na lang sa next bill namu.

Consumer Code: 62087
Address: 1-96 Juana Osmena Ext, Purok 8 Camputhaw Cebu City

Hello Sir:

Please provide us more landmarks of your location para dali rang matultulan ang imong lugar.

Kun ang leaking pipe is before the meter you dont have to worry kay we will repair the leaking pipe and dili pud mosaka imong konsumo sa tubig. However, kun ang leaking pipe is after the water meter, you have to have it fixed by your own plumber kay imo mana ang pipes saylo sa kuntador.
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+1 #335 Janet De Leon 2014-10-17 23:04
goodmorning. When ko makadawat sa ako first bill mao ni number sa ako meter
201317561 Sitio Kamanggahan Bulacao Cebu City, kon pedi mamgayu pod ko account number.

Hello Maam:

Your first water bill will be delivered 1st week of November 2014. Your code number is 210421. You will use this code number everytime you'll have transaction with MCWD.
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+2 #334 Jocelyn 2014-10-17 10:02
Unsa ang mga charges ug pila tanan ang magpaconnect? Bag-o na application para maka ready ko next month.
Thanks.

Hi Maam:

Please attend an orientation seminar for water service applicants held every Wednesday or Saturday at the MCWD main office. For more info, you may call our MCWD Call Center at 2548434 local 0 and 4121836.
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+1 #333 DODOY 2014-10-17 00:45
gud am. status of request for reconnection of cust code#3 49106,/sn# 07-2507 pls

Hello Sir:

Your water line will be re-opened between 7am to 4pm today, Friday.
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+1 #332 REXES MORALES 2014-10-15 08:34
gd dy...pwede ko mangayo sa contact number sa purchasing dept.?

Hello:

Purchasing Division tel. nos. 254-8434 local 316 & 375 and 256-0422.
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+1 #331 LestR 2014-10-11 15:34
Good Day!

Dli naman ma tuhu.an ang among mcwd bill. pwede mi mo request og job order for trace-up? ang tubo pod connecting before sa inyong meter kai inig kabi.e (usually kusog kaau pressure) mang leak, mag sirit pod na usahay. Naa ba nai chance na mu read ghypon ang meter bisan na ga backflow cya?

Hope to receive a reply from you soon. Nahan pod tah nko epa meter accuracy test. Please give me feedback on when mo mu ari or please inform me in advance lang para ma entertain pod tamo. FYI: Mas nindot if e check ninyo kabi.e kanang kusog pressure kai kung buntag dli na nimu ma kita kai ang pressure dre murag ba.o basta morning. hehe. thanks and more power!

Consumer Code: 4053
Account No:3-40-12-900
Guadalupe St. Cebu City

Hello:

Pwede ka ka email sa sketch sa inyong balay ug location sa meter? Ug dili pwede, kinahanglan moadto ka sa one stop shop sa MCWD main office aron mo request ug trace-up ug report og leaking pipe before sa meter. Among email address: .ph or mcwdpublicaffai . Attach lang imong sketch on jpeg file.

Base sa imong reading karong October 2014, walay indication nga nag backflow ang imong tubig resulting to reverse reading. Hinoon nisaka ang imong konsumo sa tubig ngadto sa 100 cubic meter.
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+1 #330 Tarcelita Manaytay 2014-10-10 06:14
Hi,

Ask lang ko ngano man nga giwala ang discount ug up to date imo payment unya on time ka sad mobayad?

Pls. reply, thanks!

Tarcelita

Hello Maam:

Naa man gihapon ang on-time payment discount but ang maka avail ani katong konsumo sa tubig gikan 51 cubic meter pataas. Nag start ang new tiered discount scheme niadtong January 2014.
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+2 #329 Nickole 2014-10-10 01:54
Hi ask ta ko when mabalhin ang main line sa pagsabungan pleasant view subdivision...
kanang doul sa JEA Steel.

plan ta me mag paconnect unya magpaabot nalang mi na mabalhin ang main line sa doul.

Hello:

Wala mi idea ug when gyud maka expand ug mainline ang MCWD diha doul sa inyong subdivision. Mas maayo tingali nga mo write ug letter ang mga opisyales sa inyong subdivision ngari sa MCWD expressing interest nga mo avail mo sa MCWD water service. Basically mao na ang procedure especially sa mga subdivisions nga walay water line sa MCWD.
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+1 #328 Herosalyn Sasing 2014-10-09 08:08
Good afternoon,thank you sa reply but again ask lng ko kung wen ma revised ang changes sa bill...ni visit nako ganiha sa mcwd and gi change na handwritten ang amount and i ask sa incharge na ok nani sir sabi niya ok na so i go home na kay no further instruction naman..but pagcheck nako sa website nnyo..wla pmn na change ang oct...wen kaya na nako makita sa online ang revise na water bill? thank you

Hello:

Adjusted naman imong bill sa October 2014, wa lang ka nibayad after sa imong visit sa Billing Dept. Imong water bill is P171.64.
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+1 #327 grid 2014-10-08 13:00
hi
pila akong waterbill for this month.
conscode
meter#20103959

Hello:

Your water bill is P1028.62. Water fee is P607.70. Due date is on Oct. 21, 2014.
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+1 #326 Herosalyn Sasing 2014-10-08 06:48
Good afternoon..mo reklamo unta ko sa among water bill due amount kay dako ra kaau kay moslty amo ma bayaran is 160pesos kapin but now sa oct.is 462pesos kapin..so i check the meter today and i found out dli mao ang naa sa bill nga reading..date from 09-02-14 to 10-03-14 reading 216-244 mao ni naa sa bill but sa among water meter is 226..im so confuse and wonder gi unsa pagkuha sa consumption..nag email ko sa inyo sa .ph and i attach a picture..and pls..re-check amo meter para ma change amo bill due amount..
u can check the water bill
consumer code:
consumer name: rosalia cumayas villahermosa
serial no. 2011-06316

Hello Maam:

Please visit the Billing Department, 4th floor, MCWD main bldg., and bring with you the photo of the reading.
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0 #325 Au-Au Pagatpat 2014-10-07 14:11
Hi, i'd like to inquire if there'a already an mcwd water line along basak sudtunggan road lapu lapu city.

Please advise.

Thanks.

Hello:

Yes, we have water line in that area. The end part is located near the basketball court.
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0 #324 idol piamonte 2014-10-01 00:13
gud morning ask lng unta q kng maputlan nah bah m krn kng dli pah namu mabyaran krn nah day among bill,,,yesterda y pah ang due date.

Hello Idol:

Please provide us your consumer code and address.
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