Write your Leak report here:    ( please include landmarks )

 

 

Comments  

 
0 #356 Kate diaz 2015-01-29 03:51
Good morning.
Ask lng unta ko if naa ba promo nga no downpayment this year 2015 then unsa nga month?

If wala pila inyo installing fee this year 2015?

Nka seminar npud ko last year,naa nko mga requirments,val id pa to nga last year pa man to?

Please ko reply asap...thanks

Hello:

The no-downpayment promo would be on March 2015. The total service connection cost is P4,950 but you can make a downpayment of P1,500 the balance would be paid in 12 monthly installment. The seminar certificate is still valid but other requirements may not like the notarial services
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0 #355 Miriam 2015-01-27 16:18
Hi,

Pwede ba mi mo overpay sa among bill sa mcwd? Usahay makalimot gud ko ug bayad dayon ma due mi. Ganahan ta ko mu pay in advance.

Thanks.

Hi:

Yes Maam, pwede kaayo... pero ari jud ka sa main office mobayad ug advance payment. Just inform the teller nga mo advance payment ka sa imong water bill.

But please be conscious that you need to monitor your monthly water consumption.
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0 #354 Melisa 2015-01-11 17:29
hello! good day ask lang jud ta ko kai wa pa man jud naka connect ug MCWD sa amoa dapit, pwede ba musod ang linya sa MCWD sa amoa? kai sudlonon man gud (mao ni address Sambag Abuno Lapu-Lapu City Landmark: Alegre guitar )murag naa siguro sa 150 meters gikan karsada di kaayo tantong layo or unsa man kinahanglan jud diay naa sa karsada ang mga kwentador? mga 15 ka book mangaply ang uban humana simenar.

SALAMAT SA PAGTAGAD..

Hello Maam:

Kinahanglan ang mga kwentador naa jud doul sa karsada. Kun wala pa moy distribution line diha sa inyo, pagsuwat mo ug petition pinermahan sa tanang gusto mo apply ug tubig diha sa inyong lugar.

Ang address sa inyong petition mao kini:

John Macabinta
Corplan Dept.
MCWD main office
Lapulapu cor. Magallanes Sts.,
CEbu City
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0 #353 Ingrid 2015-01-06 05:35
Hi may i know my january water bill
303239
201303959
thankz

Hello Maam:

Your water bill for Jan 2015 is P1,061.07. Due date is on Jan. 21, 2015.
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0 #352 Ingrid 2015-01-03 00:38
Hello i just want to ask f der will be a water interruption today here in monterrasas de cebu guadalupe cebu city?from wat tym. Thank u...

Hello Maam:

There's none
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0 #351 grace 2015-01-02 13:11
Hello!
I would like to ask f its true that there will be a water interruption here in lilo-an? I'd like to know where particularly in lilo-an will be affected and until what time? I live here in cogon poblacion lilo-an. Thank you very much.

Hello:

its 8am to 4pm, jan. 3, 2015, saturday. Areas affected Compostela liloan, consolacion, mandaue city and lapulapu city. You may also visit the MCWD facebook page and get updates on water supply advisories.
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0 #350 Nena Luzon 2014-12-24 02:25
Good morning!
Mangutana ko kung naa na bay MCWD connection diri sa Estaca Compostela?

Hello:

Naa tay connection diha sa Compostela pero suspended ang entire area for new connection pero pwede ka mo assume ug closed account for more details please call MCWD call center @ 2548434 local 0, 4121836
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0 #349 John Pangilinan 2014-12-23 13:17
Hi, Good Evening ask unta ko unsaon pag compute sa meter rate ninyo.. ug please lng sad ko pa total tanan ang charges.. let say (16 consumption reading). thanks..

hello:

first 10 cubic meter is P136.00..minimum charge plus 6 cubic meter X P15.00/cubic meter + franchise tax + power cost adjustment (PCA) + purchased water adjstment (PWA)

136.00 + 90.00 = P226
plus franchise tax + PCA + PWA
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0 #348 Nikki Inot 2014-12-22 08:48
Quoting Nikki Inot:
Quoting Nikki Inot:
Hi,

Would like to ask if tinuod ba to na
no-downpayment if magpaconnect karon December?

Yes Maam, Tinuod na. Apply na.


Sir,
makaavail bko if naa na daan linya sa una na tagiya sa balay kaso disconnected na siya...nakaname sa asawa sa akung uyuan...
pwede ba ko kaavail??

Hello Nikki:

Kuhaa ang consumer code sa disconnected account sa imong iyaan. Among tan-awon for verification.



Code :
Consumer
Name : Meter Brand : ARA
Address : 2-199 PAGSABUNGAN,
MANDAUE CITY 6014 Meter Size : 1/2"
Zone : Mandaue City Cons. Type : Regular
Account No. : 17-204-12 -3870 Billing Seq. : 16533890


Hello Maam:

Maka avail ka sa promo ug lain ang mo apply other than your auntie pero bayaran ninyo ang balanse nga gibiyaan sa imong iyaan.
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0 #347 virginia siniagan 2014-12-18 00:40
hi, ask lang ko unsaon gani pag compute ang water bill versus sa consumption?
thanks

Hello Maam:

Basically our WATER BILL is composed of the following:

WATER FEE - computation of the water consumed based on the water rates approved by the Local Water Utilities Administration (LWUA) in 2006.

ADD-ON CHARGES- charges on top of the water fee.

1. Power Cost Adjustment (PCA) - MCWD shall charge a power cost adjustment (PCA) per month to recover price escalations incurred due to escalation in power costs.

2. Purchased Water Adjustment (PWA) - Likewise, MCWD shall charge a purchased water adjustment (PWA) per month to recover the price escalations incurred in relation to its purchased water from bulk water suppliers.

3. Franchise Tax – Government Taxation which is 2% of the water fee per month.

4. AR-SC COST – Arrears of the service connection cost. This charges will appear for 12 months in the water bill if the water service applicant opted to pay the water service processing fee (P4,950) in staggered basis.

WATER RATES for a ½ -size or residential service connection.

CONSUMPTION CHARGES
0 to 10 cubic meter P136.00 minimum/service charge
11 to 20 cubic meter P15.00 per cubic meter
21 to 30 cubic meter P17.65 per cubic meter
31 cubic meter and up P48.40 per cubic meter

SAMPLE COMPUTATION for a 30 cubic meter water consumption.

First 10 cubic meter …………………………………… . P136.00
11 to 20 (10 cu.m. multiplied by P15.00/cu.m.)…………P 150.00
21 to 30 ( 10 cu.m. multiplied by P17.65/cu.m.)………..P176.50
P462.50 – WATER FEE
+ PCA…(variable)
+PWA …(variable)
+ FRANCHISE TAX
TOTAL WATER BILL
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0 #346 Nikki Inot 2014-12-16 03:14
Quoting Nikki Inot:
Hi,

Would like to ask if tinuod ba to na
no-downpayment if magpaconnect karon December?

Yes Maam, Tinuod na. Apply na.


Sir,
makaavail bko if naa na daan linya sa una na tagiya sa balay kaso disconnected na siya...nakaname sa asawa sa akung uyuan...
pwede ba ko kaavail??

Hello Nikki:

Kuhaa ang consumer code sa disconnected account sa imong iyaan. Among tan-awon for verification.
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0 #345 Faith Enario 2014-12-15 13:43
Good Evening,

I would like to raise a complaint regarding our recent bill. We were charged 14,000(rough estimate) due to pipe leakage. Out water meter is situated near the subdivision gate. My mother only noticed that there was a leakage after she received the bill. MCWD made her sign a waiver to pay around 2,400 every month on top of our monthly bill or else water service will be disconnected.. What is your action regarding this? 14,000 is a lot of money to spend on water consumption only considering that our monthly bill is only around 400-600pesos. Im hoping for a positive response from your company.

Hello Maam:

Please provide us your consumer code for verification.
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0 #344 Nikki Inot 2014-12-15 02:35
Hi,

Would like to ask if tinuod ba to na
no-downpayment if magpaconnect karon December?

Yes Maam, Tinuod na. Apply na.
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+1 #343 KTS Corporation 2014-12-04 06:28
We currently used MCWD water to produce de-ionized water and softwater. We noticed that the an-ion and cat-ion resin that we used to process are easily damaged. In this connection, we would like to inquire if MCWD water has some content of Vanadium? If so, how much is its composition?

Your response shall be highly appreciated.

Thank you.

Hello:

Please call our Water Quality Laboratory at 344-4384. Thanks
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+1 #342 Jhing Arlan 2014-11-28 22:55
Hi,

Mangutana lang ko unsa ni unsa ni nga mga charges sa amo receipt...

AR-SC COST
AR GRNTY DEP
FRNCHSE TAX
PCA

Dagko man gud kaau ang amount nakabutang diha.

Thanks..

Hello:

Ang AR SC COST, arrears on service connection cost mogawas ni sa water bill for 12 months because gidata-datahan sa registered consumer and connection cost nga ang total is P4,950.

Ang AR GRNTY DEPOSIT, gidata datahan sa consumer and iyang guarrantee deposit human siya naputlan sa tubig.

Ang FRANCHISE TAX buhis sa gobierno.

Ang PCA mao ni ang power cost adjustment or payment for power cost of producing water.

Ang PCA, PWA ug franchise tax are add-ons sa water bill every month. Mosaka ang PCA, PWA ug franchise tax kun taas ang water fee.
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+1 #341 Lesley Delos Santos 2014-11-25 13:13
Hi! Mangutana lang unta ko if chlorinated ba ang water sa MCWD. Nya kung "oo" kay unsa pud ang long term effects sa chlorine sa panit ug sa buhok tungod sa overexposure - nagresearch ko bag-uhay lang pero wala ko'y makit-an na artikulo na nag-address ani na isyu. Naa pud bay laing alternatibo sa chlorinated water?

Hello Maam:

In compliance with the Phil. National Standards for Drinking Water (PNSDW), MCWD water has chlorine for disinfection purposes. For more details, you may call our Water Quality Laboratory at 344-4384.
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0 #340 KTS Corporation 2014-11-25 00:32
We wonder if you can provide water qualities supplied to MEPZ I such as ph, water conductivity and others if you have. Thanks.

Hello Sir/Maam:

For specifics on water quality and its parameters, you may contact our MCWD Quality Laboratory at 344-4384. Thanks.
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+1 #339 Jake 2014-11-17 02:27
Quoting Jake:
Hi!

Naa unta ko ipacheck basin mainline ni ang ngleak nga tubig diri agianan padung pueblo de oro babag 2 lapu lapu city.More than 2 weeks na guro ni.

Hello Sir:

Please provide landmarks asa tungod ang leaking pipe sa road going to pueblo de oro.



kini na jd sa sudlunon makita r daun ay naa man gisalod nga tubig ang mga ngpuyo... wa pa kaabot sa babag complex.. wakwakan road man guro ang name aning karsada..

Thanks for reporting. A job order (1411008345) was made and we have already informed the Pipelines Maintenance DEpartment-North Pusok satellite office about it.
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+1 #338 Jake 2014-11-16 01:15
Hi!

Naa unta ko ipacheck basin mainline ni ang ngleak nga tubig diri agianan padung pueblo de oro babag 2 lapu lapu city.More than 2 weeks na guro ni.

Hello Sir:

Please provide landmarks asa tungod ang leaking pipe sa road going to pueblo de oro.
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+1 #337 SIRG ABATAYO 2014-11-03 16:11
HI, Gud day mam,
why man hangtud karon kapila me nanawag sa hotline nu buntag pa hangtud karon 12midnight na wala pa gihapon moari ang maintenance kay nagleaking ang tubo kay way getbulb ang kwentador unya advice palitan among gipalitan unya nana kuno Job Order matud pa sa operator.hangtud karon duka nakaayo pinaabot wala pagyud me tubig magamit.
palihug kuno ko trace sa nagduty nga maintenance kun nagligoy ligoy na sila o naaba sila gitrabaho lain pero grabiha pud hapit na 24 oras wala pa sila 10 times nami cige contact cige nana jO pero wala gyud moabot .Encarnacion Abatayo ang account name sa Hipodromo.pait wala tubig. palihug lang trace sa ila kun naa ba gyud cila gi trabao lain hangtud karon 12:10 am sakadlawn.basin nangatulog lang na sila.Nov.3, 2014 me nanawag sa buntag hantud karon Nov. 4 na.wala gyud maabot klase raba wala me kaligo ani.

Hello Sir:

We are sorry for the inconvenience. Yesterday, Nov. 3, 2014 at 12:48pm, you requested for an installation of a gate valve. It is expected that the gate valve will be installed within 24 hours from the time of request. This morning, Nov. 4, 2014, the team of Felix Lopez of the Pipelines Maintenance Department-North Talamban satellite office will install your gate valve free of charge.
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0 #336 Gimarino 2014-10-21 09:28
Hi, would like to report a leak pipe. Parequest nya ko na naay mu-visit sa site kay murag kusog-kusog jud ang agas. Basin makuyawan na lang sa next bill namu.

Consumer Code: 62087
Address: 1-96 Juana Osmena Ext, Purok 8 Camputhaw Cebu City

Hello Sir:

Please provide us more landmarks of your location para dali rang matultulan ang imong lugar.

Kun ang leaking pipe is before the meter you dont have to worry kay we will repair the leaking pipe and dili pud mosaka imong konsumo sa tubig. However, kun ang leaking pipe is after the water meter, you have to have it fixed by your own plumber kay imo mana ang pipes saylo sa kuntador.
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+1 #335 Janet De Leon 2014-10-17 23:04
goodmorning. When ko makadawat sa ako first bill mao ni number sa ako meter
201317561 Sitio Kamanggahan Bulacao Cebu City, kon pedi mamgayu pod ko account number.

Hello Maam:

Your first water bill will be delivered 1st week of November 2014. Your code number is 210421. You will use this code number everytime you'll have transaction with MCWD.
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+2 #334 Jocelyn 2014-10-17 10:02
Unsa ang mga charges ug pila tanan ang magpaconnect? Bag-o na application para maka ready ko next month.
Thanks.

Hi Maam:

Please attend an orientation seminar for water service applicants held every Wednesday or Saturday at the MCWD main office. For more info, you may call our MCWD Call Center at 2548434 local 0 and 4121836.
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+1 #333 DODOY 2014-10-17 00:45
gud am. status of request for reconnection of cust code#3 49106,/sn# 07-2507 pls

Hello Sir:

Your water line will be re-opened between 7am to 4pm today, Friday.
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