Write your Leak report here:    ( please include landmarks )




0 #308 pearl 2014-08-27 11:01

My water bill from May to July increased rapidly. I checked the pipes and faucets and found no leaks in our house. The water meter is actually placed 20meters outside. When we closed all faucet ,the meter still runs very fast.
our bill from 300 plus to 500plus to 700plus now 2,500pesos!!! it's not acceptable. I read your page about the leak thing and it says if the leak is after the water meter we are still liable to pay the bill.
Am i still liable to pay the 2500?
you have place the water meter very far from our house.

Hello Maam:

If the water meter turns even if all faucets are closed, it’s an indication of a leak in the pipes after the water meter. Please have it fixed by your own plumber. Pipelines after the water meter are owned by the consumer, hence, they are his/her responsibility. Any increase in the consumption caused by the said leak is chargeable to the consumer’s account.

It's a standard procedure of MCWD to put the water meters near its mainline for easy meter reading and maintenance.

0 #307 rene 2014-08-21 15:42

naa ko plano magpakabit ug tubig, pila gyud tanan magastos? apil na ba tanan ang mga materyales ana like mga pipe? estimated gikan sa main na tubo kay 100 meters. unya ako pakabitan kay boarding house na naay 4 ka room, ako plano kay separate sila ug meter every room. unsa man sad ang mga requirements? pwede ra ba mu process ug requirements para connection maski dili owner sa balay?

pls advice.

thanks in advance


Hello Sir:

We advise you to attend a 2-hour orientation seminar for water service applicants scheduled on Wednesdays or Saturdays. Ang tanan nimong pangutana matubag didto sa seminar. Ang mga aplikante ug tubig required gyud mo attend ug seminar except sa mga naa nay connection sa tubig.
0 #306 Regina 2014-08-21 14:29
Good evening, is it possible to let a proxy attend the 3 hour seminar for application of water connection? I am very busy and can not find the time to attend and sit down for 3 hours.
Thank you


The immediate family members, father, mother, brothers and sisters, your daughter or your son can attend the 2-hour seminar on your behalf. The proxy must bring an authorization letter from you, a photo copy of your ID and an ID of your proxy.
0 #305 ersworkx73 2014-08-20 07:21
Ask lng po ako if anong oras babalik ang tubig dito po sa amin, sitio anagan brgy. Apas cebu city,


Meron tayong scheduled service interruption sa Banilad from 10:00am to 6:00pm, preventive maintenance sa Well 32. We are sorry for the inconvenience.
0 #304 sharey glema 2014-08-19 04:09
Good day!

Mag ask unta ko pila ang rate sa water to date? Nag.rent ko and ang computation sa bill is P65/cu/meter. Kabalo ko this is way high than the normal rate. I want to know what my rights are as a consumer.



Try to ask your landlord to lower the rates. If he/she would not consider, find another boarding house.

here's the water rates:

A. REGULAR CONNECTION (residential, commercial and industrial)

First 10 cu.m. minimum charge P136.00
11 to 20 cu.m. P15.00 per cubic meter
21 to 30 cu.m. P17.65 per cubic meter
31 cu.m and up P48.40 cubic meter
0 #303 Kathrine Jade Mata 2014-08-13 13:25
[quote name="Kathrine Jade Mata"]Hello mam,

wala pa lage mi bill gikan sa mcwd. Unsaon man namu pagbayad? murag due date na jud to. Palihug lang ko mam. Mao ni amo code 52170.

this is our serial number - 1275095
Account - 120140122660
Suson, Mariano Jr./DR. #1 R. Aboitiz st.
kanang eskina sa may st. Mark hotel dapit sa redemptorist church


Unsay name sa apartment and your contact number please.
0 #302 Kathrine Jade Mata 2014-08-12 14:06
Hello mam,

wala pa lage mi bill gikan sa mcwd. Unsaon man namu pagbayad? murag due date na jud to. Palihug lang ko mam. Mao ni amo code 52170.

Hi Maam:

We are sorry for the inconvenience. Please provide us the landmarks of your apartment and your contact number so that we will report this to the Billing Department for their appropriate action.

Meantime, Please try ug print sa imong water bill dire sa MCWD website.

In the absence of your water bill, You can still pay at the MCWD main office using your account code. The MCWD main office tellering services is open from 7:30am to 4:00pm without noon break, Monday to Friday.

Your water bill for July 2014 is P211.23. The due date was on Aug. 4, 2014.
0 #301 Ying 2014-08-10 10:38
Good evening. Pila cost magpaconnect ug tubig? Is the NO DOWNPAYMENT offer still available for this month? Until when po? Thank you! God bless

Hello Ying:

The cost of the service connection is P4,950. You can make a downpayment of P1,500 or avail of "no downpayment promo". The offering of the "no downpayment promo" will be announced through mass and social media. Please keep posted for further development.
0 #300 Tjay Kisteria 2014-08-09 19:48
Naa ba service interruption sa St. Louisville, Sudlon, Maguikay, tapad sa Saint Louis School of Mandaue? If yes, when mobalik? If ga agas mostly sa 5pm above until 6am ra sya? Y mani?
Please reply through the post or email.


Hello Maam:

We are sorry for the inconvenience. There was no scheduled interruption but due to several fires that hit Cebu and Mandaue cities last friday, the water supply was diverted to that areas to help the firefighters.
0 #299 Kathrine Jade Mata 2014-08-07 13:45
Hello,ask lang unta ko pwede ra ba mubayad sa payment centers bisan walay bill. Wala pa man gud nahatod ang bill diri sa amoa and I think nalapas na sa due date.

Hi Maam:

Sorry maam, dili modawat ang mga collection centers ug walay water bill. Pero try ug print sa imong water bill dire sa MCWD website.
0 #298 Alice Magno 2014-08-05 03:40
Am I able to pay the bill online?

Hello Maam:

If you're referring to credit or debit payment via banks, we are sorry, we don't have the capability for that. However, we have accredited online collection centers . These are the ff:

1. Peninsula Bank - Mandaue (ONLINE)
2. Peninsula Bank - Lapulapu (ONLINE)
3. Post Office Talisay (online)
4. Post Office Mandaue (online)
5. Post Office Lapulapu (online)
6. Guadalupe Cooperative (online)
7. Global Pinoy Leon Kilat (online)
8. White Gold (online)
0 #297 grid 2014-08-04 23:55
pila among bill for this month
conscode 203239
meter# 201303959

hello Maam:

Your water bill for August is P828.41. the due date is on 8-22-14. Now you can inquire your water bill through text.


Consumers can now inquire their bills through text. Just type MCWD BAL space consumer code and send to:

0917-3089637 for Globe subscribers
0998-9601352 for Smart subscribers
0925-6016293 or 0925-6026293 for Sun subscribers
0 #296 grid 2014-07-31 16:44
unsa mo date magreading diri sa monterassaz

Hi Maam:

The reading date in Kamanggahan, Guadalupe is every first week of the month.
0 #295 orville 2014-07-31 02:52
Have you released water from MCWD reservoir last Monday July 28, 2014? There were reports of flooded around lagtang talisay city. Please verify this concern. Hope to hear from thank you so much.

Hello Sir/Maam:

There's no such report. However, there was a strong mainline leak yesterday, July 30, along Tiago road, NonOc Talisay City caused by a digging by some residents in the area. The leak was fixed hours later.
0 #294 IVY 2014-07-25 21:56
open ba ang mcwd na main every saturday? kanang naa dapit sa sto. niño? if yes, their office hours please.. if dili open, where can we pay para maka.reconnect or mg.wait pa mi this monday? thanks

Hello Maam:

The MCWD main office is closed for payments on weekends and holidays. However, you can pay your water bills on the ff: accredited collecting banks and centers:


1. SM Consolacion
2. SM Hypermarket (formerly Makro)
3. SM Hypermarket JCentre Mall
4. SM Supermarket, Cebu City
5. SM Department Store, Cebu City
6. Savemore Mactan
7. Savemore Parkmall
8. Savemore Canduman
9. Savemore Maguikay
10. Savemore Insular Square Mall
11. Savemore EMall
12. Watson’s Fuente
13. Post Office Talisay (online)
14. Post Office Mandaue (online)
15. Post Office Lapu-lapu (online)
16. Guadalupe Cooperative M. Velez (online)
17. Global Pinoy Leon Kilat (online)
18. White Gold Dept. Store (online)


1. East West Bank - Magallanes (online)
2. Wealth Bank – Carbon
3. Queen Bank - Sanciangko
4. Wealth Bank - Mango Avenue
5. Wealth Bank – Ayala
6. Phil. Postal Savings Bank – P. Del Rosario St.
7. Peninsula Bank – Punta Princesa
8. East West Bank – Banilad

1. Peninsula Bank – Mandaue (online)
2. Wealth Bank - A.C. Cortes Avenue, Mandaue

1. Peninsula Bank – Lapu-lapu (online)

1. Banco Rural de Isla Cordova

1. MCWD Talamban Sub-Office (ONLINE)
2. Consolacion Sub-Office - Cansaga Road (ONLINE)
0 #293 Manfred Schuwerk 2014-07-24 23:25
No water supply since night inm Liloan, Cogon, Poblacion, house from Geraldine Stufflebeam, Purok Molawe. We need to go to work, kids need to go to school. When will the water be back?

Hello Sir:

We are sorry for the inconvenience. Our pumps in Casili and Liloan were not able to operate due to emergency power outage. The Casili pumps were operational 9:20pm last night but to date, the Liloan pumps are still down. VEco personnel are still checking the power lines.
0 #292 Anna Ramos 2014-07-24 10:51
Hi Admin,

How do I compute my water bill? We have 4 sub-meters in the building. Please advise.

Hello Maam:

Sorry, we cannot recommend any computation of water consumption for your own tenants.
0 #291 cedric 2014-07-22 01:03
sir naa ta water service interruption dnhi sa maracas, lahug?

Hello Sir:

We are sorry for the inconvenience. Naay emergency interruption due to repair sa pressure tank sa Lahug booster pump. Ang repair na completed 11:00am today.
0 #290 MARK 2014-07-18 01:24
Good Morning.
Just a query. Is your promo NO DOWNPAYMENT sa Reconnection Cost ug pwede sad installment for 12 months effect pa ni to-date?

Hello Sir:

The No Downpayment promo applies only to new water connection.
+1 #289 MARK 2014-07-18 00:13
Cons Code: 49106
Account No.: 17-203-12-480
Serial No.: 07-2507

Hello Sir:

We are sorry for the inconvenience. The water connection of the above reference account will be reconnected between 8am to 5pm today. The job order for the reconnection is 1407009246.
0 #288 grid 2014-07-07 11:42
pila among water bill dis month
conscode 203239
meter# 201303959

Hello Maam:

your water bill for July 2014 is P828.41. Water fee is 409.54. Due date is on July 21st.

Add comment

Security code