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0 #457 Connie 2015-05-22 00:40
Gud am..until kanus-a manik ang inyong water iterruption?hassle njud kau..gtrabaho man gud mi tnana sa bay unya knhanglan pmi mghuwat ug 3 AM pra mgpundo ug tubig.Y not ichange npud ninyo ang mga shecdule sa walay tubig?cge lng ani na mga area dapit?y man walay interruption sa uban?pait kau ni amo situation dri..almost 3 weeks nami ainana.. (SALVADOR-BNANWA area

Hello:

We are sorry for the inconvenience. Base sa water advisory, moagas ang inyong lugar during off-peak hours or gabii hangtud sa kadlawon tungod kay kulang ang suplay sa tubig plus taas pa gyud ug elevation ang inyong lugar.

Ang tubig mosaka sa inyong lugar kung wala na kaayo gamit ug tubig dire sa ubos nga bahin.

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0 #456 Ronald 2015-05-18 15:01
Quoting Ronald:
Palihog ko check sa among linya diri sa Vanda St., Perpetual Valley Subd., Katipunan, Labangon. Mag 3 ka semana na mi na ang tubig mag agas alas 3 lang sa kaadlawon for 1 hour hinay pa jud. Mineral tawon among gamit tanan lihok. Sa unahan sa among street kay tibuok adlaw naa silay tubig. Paki check please kay lisod jud way tubig.

Hello:

Pls hatagi mi sa imong consumer code.


69604 Mao na ang among consumer code.

Nadawat na sad namo ang bill for this month, kung kanus-a walay tubig didto pa misaka among bill. Mi increase ug 80% ang consumption from 15 to 27 cubic meters. Wala man sad leakage kay akong gisubay ang linya padulong sa metro, wa man ko nakita leak. Kung naa man leak, didto na lang unta mi magsalod instead na magpalit ug mineral water panghugas plato. Palihog ko explain nganon man ni?

Hello:

Pasayloa mi sa mga kahasol nga namugna niining sitwasyon nato karon. Mao ni ang explanation. Napatik na ni sa mga pamantalaan na sibya na ni sa mga karadyohan ug ubang pang matang sa kasayuran.

MCWD Advisory

Because of low production of MCWD's Jaclupan Water Facility affected by the dry season, water consumers are advised to STORE WATER when they can especially during off peak hours. Affected areas will experience LOW PRESSURE TO NO WATER during peak hours of use :
TALISAY CITY - Lagtang, Lawaan, Mojon, Tabunok, San Isidro, Cansojong, Dumlog, Pooc, Biasong, San Roque, Tangke, Bulacao Talisay

CEBU CITY - Bulacao, Inayawan, Cogon Pardo, Quiot, Kinasang-an, Basak Pardo, Basak San Nicolas, Mambaling, Punta Princesa, Tisa, Labangon, Banawa-Salvador, Calamba, Sambag 1 & 2, Pahina Central, Sawang Calero, Pasil, Ermita, Taboan, Kalubihan, Downtown Area, Carbon Market, Santa Cruz, Cogon Ramos, San Antonio, Kamagayan, Parian, Tinago, Day-as, T. Padilla, Tejero, Lorega San Miguel, Carreta, part of MJ Cuenco Avenue, Uptown Jones-Osmena Blvd., part of Guadalupe, M. Velez, Capitol Site, part of Camputhaw, Cebu City

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0 #455 tiffany 2015-05-18 04:27
hi sir good morning.. pila mabayran sa 76 cubic meter?
thanks

Hello:

Please give us your consumer code.
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0 #454 Mea 2015-05-16 07:30
#449 Mea 2015-05-12 07:02
Conscode: 205404 to 205407
Address: Purok 3 San Jose Cebu City (Talamban)

Palihug ko check sa among linya, di man kaabot ang agas sa amoa, murag hapit na jud 1 week. Palihug ko. Salamat

Hello:

Sorry for the inconvenience. Amo na gi inform ang Productiion and Distribution Department para sa ilang appropriate action. You may also call them at 2545784.
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0 #453 isabel umbao 2015-05-15 01:47
gud am ask ko kinsay supervisor diri subabasbas lapulapu? plano man gd ko mgpaconnect ug tubig ang under mi subdivision but giputol na kay tungod sa dakong bill. but nabayaran na ang account...ok ra mag pa taod individually? duol rami sa stub out

Hello:

Attend lang ug seminar para sa mga aplikante ug koneksyon sa tubig matag Wednesday ug Sabado, 8am. Pagdala lang ug valid ID.
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+1 #452 Ronald 2015-05-14 00:47
Palihog ko check sa among linya diri sa Vanda St., Perpetual Valley Subd., Katipunan, Labangon. Mag 3 ka semana na mi na ang tubig mag agas alas 3 lang sa kaadlawon for 1 hour hinay pa jud. Mineral tawon among gamit tanan lihok. Sa unahan sa among street kay tibuok adlaw naa silay tubig. Paki check please kay lisod jud way tubig.

Hello:

Pls hatagi mi sa imong consumer code.
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0 #451 pie inso 2015-05-13 20:27
hi gud day!

Ask lang if unsa req. if renter mo apply og water connection

Hello:

Attend lang sa orientation seminar alang sa mga aplikante ug koneksyon sa tubig matag Wednesday ug Saturday aron matubag tanan nimong pangutana.
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0 #450 Fe Bontuyan 2015-05-13 02:27
Good day.
Ask lang ko pila ang bayranan tanan kung magpa connect ug water diri sa talamban.

Hello:

P4,950 ang bayranan dire sa MCWD way labot sa imong gasto sa tubo gikan sa imong balay padulong sa tapping point or stub-out.
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0 #449 Mea 2015-05-12 07:02
Conscode: 205404 to 205407
Address: Purok 3 San Jose Cebu City (Talamban)

Ang sked ninyo sa no water ky may 9-10, pero hangtod karon wala gihapon tubig, wala na mi pondo, unya nig May 14-15, naa na pud mo sked na no water sa talamban area. Palihug ko ani... Salamat

Hello:

Sorry for the inconvenience. Amo na gi inform ang Productiion and Distribution Department para sa ilang appropriate action.
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0 #448 Mea 2015-05-12 02:30
maau buntag
Kanusa mobalik ang tubig?
Conscode: 205404 to 205407
Address: Purok 3 San Jose Cebu City (Talamban)

Salamat

Hello:

Mobalik rana during off-peak hours. Please store water always.
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0 #447 Mea 2015-05-11 07:51
maau hapon
Conscode: 205404 to 205407
Address: Purok 3 San Jose Cebu City (Talamban)

Pls ko ug check ngano 2days nami walay tubig
Salamat

hello:

we are sorry for the inconvenience. Naa may scheduled service interruption pag Saturday till sunday early morning diha sa talamban apil ang brgy san jose.
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0 #446 Myrna gilos 2015-05-11 07:51
I would like to ask its been 2 days wlang water sa amin location san jose purok 3, cebu city consumer code 205406.. Thanks

hello:

we are sorry for the inconvenience. Naa may scheduled service interruption pag Saturday till sunday early morning diha sa talamban apil ang brgy san jose.
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0 #445 Grid 2015-05-11 02:19
Good am pika among water bill karong month nga May.
Conscode 203239

Hello:

May 2015 water bill is P617.25. The due date is on May 21, 2015.
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0 #444 claire 2015-05-08 03:58
ngano diay mawagtang wagtang ang tubig sa amo.a from caduloy tisa cebu city. thanks

Hello:

Hatagi mi sa consumer code please.
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+1 #443 ANALIE 2015-05-07 09:30
how much gani ang rate per cubic kung residential/subdivision? until now man gud ang ONG & KING REALTY nga maoy tag iya sa among subdivision wala pa gyud ni apply sa mcwd nga ipa individual ang account name kada house. sa ilaha pa gihapon mi mag bayad sa among tubig. tag 75 pesos per cubic ang ilang rate. only 11-13 cubic ra among ma consume kada month and moabot almost a thousand among ma bayran. daku ra gyud kaayo. unsa kaha angay namu buhaton para ma separate kada balay though we have our individual meter pero ang ONG & KING ang namaligya sa amo ana nga rate.

Hello:

Mag-estorya mo sa owner sa subdivision. Ang rate sa MCWD water ubos ra gyud.
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+1 #442 milesa 2015-05-07 07:00
Ask ta ko unsa maning AR-SC COST sa akong bill na mas dako pa lage na kaysa sa akong Water fee.

Hello:

Please hatagi mi sa imong consumer code.
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0 #441 Annelie Reyes 2015-05-07 04:44
Salamat kaau sa pagtubag sa among mga pangutana. Ang name sa applicant ky ANNELIE REYES. Nagbayad na sa 1,500. Ask na pud mi kung when mataudan ug meter ug muagas ang tubig? Daghang salamat

Hello:

More or less 7 working days gikan pagbayad ang taud.
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0 #440 Annelie Reyes 2015-05-06 08:42
Ang pangalan sa applicant ky ANNELIE REYES. 15-04-015014 ang nkabutang sa taas sa inspection slip. Nakatwag nami sa MCWD for final inspection kadtong Monday May 4 pro hantud ron wala pa aria sa inspector. salamat

Hello:

Nianha na ang inspector. Pwede naka mobayad sa imong downpayment dire sa main office
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0 #439 Christopher Comahig 2015-05-05 12:49
Good day,

I would like to ask how much is the reconnection fee and the documents needed if account is inactive and the water meter is already taken by MCWd? Thanks.

Hello:

Re-opening fee is P4,950. Mo apply ang registered consumer attached iyang ID.
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0 #438 Grid 2015-05-04 22:50
Hello ask ko pila among water bill for this month. May 2015
Conscode 203239

Thank u.....

Hello:

April 2015 water bill is P617.25. The due date is on May 21, 2015.
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0 #437 Jammee 2015-05-04 06:07
hi maayong buntag.

Location is sa Pusok Seaside
meter # 07-03545
Ask lang ko nganung naay consumption nga wala man untay nagagamit and giclose na sad namo ang meter.

Hello:

Naay konsumo nga 5 cubic meter pag reading atong April 28. Ang reading sa imong meter kay 1127. Minimum charge ra hinoon.
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0 #436 Annelie 2015-05-03 12:45
Good evening.

G.inspect Friday morning ni Sir Cerdjie Jaca among place sa BaAsak San Nicolas. Nahuman nami ug pipe laying karon adlawa. Unsa amo tawagan na number ugma buntag para mag. inform. Salamat

hello:

Palihug hatagi mi sa name sa applicant.
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0 #435 Dakila J Uayan 2015-05-01 01:27
Hello. For Your Information. Naay nabuslot nga tubo dha sa bag-ong gi-semento nga kalsada sa H.Abellana St. Near Ateneo de Cebu. Thanks.

Hello:

Thanks for reporting. Among buhatan ug job order aron ma inspect ang lugar.
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0 #434 Vincent Neil Clamor 2015-04-30 15:54
Hello,

Very Urgent Concerns...

What is the schedule of water supply shutdown in Brgy. Tisa area, specifically Manio Compound, Imahen St., Rivaridge Subd.?
Last week, shutdown was late night until early morning. This week shutdown is 10AM to 3PM.
This evening we decided to do laundry because we were confident of no shutdown, but now there's a shutdown.
This is beginning to annoy us.
I called your office and I was told that this website announces scheduled shutdowns in any area in Cebu. I checked this website and I don't see anything?!?!
We understand water shortage issues for this summer, but your office should give the necessary information of shutdowns to your consumers.
I am hoping for your prompt action on this.

Hello:

Ang Water Supply Advisory has been published in the newspapers, aired on radio and television for quite sometime.

Updates are also posted on facebook.

MCWD Advisory

Because of low production of MCWD's Jaclupan Water Facility affected by the dry season, water consumers are advised to STORE WATER when they can especially during off peak hours. Affected areas will experience LOW PRESSURE TO NO WATER during peak hours of use :
TALISAY CITY - Lagtang, Lawaan, Mojon, Tabunok, San Isidro, Cansojong, Dumlog, Pooc, Biasong, San Roque, Tangke, Bulacao Talisay

CEBU CITY - Bulacao, Inayawan, Cogon Pardo, Quiot, Kinasang-an, Basak Pardo, Basak San Nicolas, Mambaling, Punta Princesa, Tisa, Labangon, Banawa-Salvador, Calamba, Sambag 1 & 2, Pahina Central, Sawang Calero, Pasil, Ermita, Taboan, Kalubihan, Downtown Area, Carbon Market, Santa Cruz, Cogon Ramos, San Antonio, Kamagayan, Parian, Tinago, Day-as, T. Padilla, Tejero, Lorega San Miguel, Carreta, part of MJ Cuenco Avenue, Uptown Jones-Osmena Blvd., part of Guadalupe, M. Velez, Capitol Site, part of Camputhaw, Cebu City

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0 #433 Mei 2015-04-30 11:27
Hi, open ba Ang mcwd karon may 2, 2015.

Hello:

Close ang MCWD every Saturday and Sunday.
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0 #432 tiffany 2015-04-30 01:48
good morning..thanks you diay kay nataud na gahapon sa 1pm among meter..naa lang ko question..gahpon akong gui hapit ang meter pag ka 8pm ..naa na lagi 17 cubic meter daan...unya ganina buntag mga 8am kay padung na siya mu 20...dili diay na e start to 0? or ing ana jud na siya?

Hello:

Dili gyud na sya mag start sa zero kay gi testingan man gud na ang meter before gitaud please check lang sa imong first billing pila ang first reading.
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0 #431 lilah berdon 2015-04-29 13:56
good evening!...naa koy boarding house. then deep-well ang source sa tubig.pag renew(1st renewal) nako sa bussiness permit , i was required nga magpataod og gripo(from mcwd)since usa daw ni sa requirements sa mga nagpa build og boarding house. i insisted since layo akong lugar sa main road. so. gi check sa taga city hall akong boarding house. and found out nga layo . more than 150 meters. i was advised to visit mcwd para daw ipa register akong deep-well for the approval sa pag gamit sa deep-well .ask lang unta ko kung unsa ang mga requirements para rehistro sa deep-well.salamat... from lapu-lapu city

Hello:

Please coordinate with our Water Resources Knowledge Center at 254-8434 local 402 or 254-3234.
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0 #430 tiffany 2015-04-28 01:57
sir unsa naman balita sa among connection...mana mi bayad sa 1500 pag april 14,2015...3 to 5 working days man kuno pero hangtud ron wla paman ma connect/wla pa meter ma taud...code 216448. please ko follow up...thanks

Hello:

Please tawaga si Mr. Jun Enriquez of Service Connection Installation Department sa 253-3366 or 254-8434 local 361 between 8:00am to 8:30am and 4:30pm to 5:00pm. Mag field na sya most of the time.
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0 #429 Ben 2015-04-27 13:54
Hi,
we just moved in to this apartment sa junquera. im shocked na amung first water bill for a month kay niabot og 1,206php. we never do our laundry nor even cook inside our room. theres only two of us sharing the room and there was never an instance na nakalimu tmig off sa tubig sa cr. i find this unbelievable caus eback in our old place around 150- 250 ra jud amung bayad. they did not show us any paper bill comming from mcwd but they base dit on their calucation. i need help on the following items:
1. formula for calculating based on meter.
2. where can i complain if they force us to pay the said amount.
3. if the problem was due to a defective property, e.g piping, toilet flush, is the owner of the property acocuntable or can they pass it to me as the tenant? im just one month old saplace.

please advise on what i need to do.

Hello:

Mao ni ang MCWD water rates based on 1/2 size service connection nga kasagaran gigamit sa mga residencia.

first 10 cubic meter is P152.00
11 to 20cu.m. tag 16.80 per cubic meter
21 to 30cu.m tag 19.77 per cubic meter
31 pataas tag 48.40 per cubic.

Adto reklamo sa imong landlord bahin sa imong bayranan sa tubig. Imo untang giklaro sa landlord ug pilay imong bayranan sa tubig ug uban pa before ka ni moved-in sa lugar.

Ug di mo magkasabot pangita ug laing puy-anan.
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+1 #428 Renerio 2015-04-25 18:44
Hi, would it be possible to have Unionbank - Online Banking as an additional method of payment? While I'm sure a lot of the consumers are appreciative of the new modes of payment you offer, online banking certainly makes the difference by making the payment directly from our seats.

Hello:

Online payment is still being studied considering that there are costs and government regulations involved.
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0 #427 joh 2015-04-24 10:14
Hi..good day..akong bill ky due last feb 22, ni try ko byad sa payment center karn pro dle na nila makita..pde ni bayaran sa monday nga dle pa mi maputlan? pls help..wa gd kbantay kauban nga na due na diay
Consumer code 173108

Hello:

Seguro lang gyud ug bayad karong Lunes, April 27, 2015 then inform ang Service Connection Installation Department sa 4th floor nga humana ka ug bayad.
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