Write your Leak report here:    ( please include landmarks )

 

 

Comments 

 
0 #854 Daisy Navarra 2016-06-24 02:00
Hi maam/sir, good day, ask lang unta me kung unsaon pag read or pag compute sa meter aron makabalo me sa amoang nagamit,
kay nidako man ang amoang bill unya gatipid man me sa tubig.thanks and have a nice day

Hi:


How to read the water meter?

MCWD’s water meter has black and red number digits. To get the reading, disregard the red digit and focus on the black number digits. To get the water consumption, simply deduct the previous reading against the present or latest reading.

For example:

000400 – previous reading Jan. 01
000420 – latest reading) Feb. 01

DEDUCT
000420 latest reading
000400 previous reading
20 - cubic meter konsumo

Water Rates

0 to 10 cubic - P152.00
11 to 20 cubic - 16.80 per cubic
21 to 30 cubic - 19.77 per cubic
31 pataas -48.40 per cubic
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0 #853 Vanessa 2016-06-21 14:57
Quoting Vanessa:
Good evening ma'am or sir.

Pwede ko mangutana kun kanus-a gyud ang agas sa tubig diri sa sa luyo sa cppo ug pdea 7 sudlon, lahug. Nangasakit na man mi diri. Bisan Asa lang mi palit og tubig. Malooy intawon mo namo. Since April until today
Wala gyud agas sa tubig. Kabalo mi na inyo gibuhat ang tanan, pero hangyo lang mi na agasi intawon mi og tubig. Please, please and please

Please hatagi mi sa imong consumer code for verification.


Code 20531

Pasensya na maam, amo ng gipahibaw ang Production sa inyong kahimtang.

Lisud pa jud pasaka sa tubig diha sa Tigbao road, Sudlon kay hinay hinay pa jud ang recovery sa atong mga tinubdan sa tubig.
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0 #852 Ryan 2016-06-21 05:47
Quoting Ryan:
Gud morning. Pwde mag request nga magbutang mo ug pipila ka customer service during Saturdays bisan ug half day lang? Lisod man gud namo nga nag work Mon-Fri labi na sa layo ang mag follow up dra unless mu-half day or absent mi sa trabaho.
Thanks.

Hi:

Mangutana unta mi Sir ug unsa ang imong transaction sa MCWD.



Like mag follow-up sa application ug magbayad na sa payment for installation.

Pwede ra mag-follow sa imong application for water connection sa MCWD Call Center, 254-8434 local 0 or 412-1836. Open 24/7, Monday to Saturday, 7am to 12 midnight on Sundays.

Ang payment for installation is Monday to Friday ra gyud. Dili man mi pwede modawat ug bayad during weekends ug holidays kay close man ang landbank para modawat sa deposit gikan sa MCWD.

Under COA or government regulation, ang tanang nadawat nga money sa MCWD kinahanglan ediposito sa government bank anang adlawa.
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0 #851 Ryan 2016-06-21 03:35
Gud morning. Pwde mag request nga magbutang mo ug pipila ka customer service during Saturdays bisan ug half day lang? Lisod man gud namo nga nag work Mon-Fri labi na sa layo ang mag follow up dra unless mu-half day or absent mi sa trabaho.
Thanks.

Hi:

Mangutana unta mi Sir ug unsa ang imong transaction sa MCWD.
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0 #850 Cath 2016-06-20 23:15
Hi,I send a message last june 5 about sa among kahimtang diri k bisAg gamay wAla jud tubig na muagas. You said, nAa sked from 10pm to 5 am. Nalipay mi about sa inyong feedback but sad to say gaputi na lang among mata bisag gmay agas wLa jud. akadawat kog billing and naa mi byraNAN NA 270.31.zero consumption man. Makalagot lang k we are shouldering this amount n almost 2 months man mi wala agas. Laina sad uy. 0 consumption man jud mi. Bayad pa mi daily sa tubig tig 100 pRa lNg makaligo,makalb A , makalibNg ug mKAluto. Unsa mn na ni base mo sa 1/2 " na zero man. Di mn sad mi mreklamo kung Gipaagasan mi tubig dba?. Consumer code: 110344. Kapait sa among khimtang na diri

Pasensya na kaayo maam, Gipahibaw na namo ang Production and Distribution Dept. kabahin sa inyong kahimtang. Wala pa jud mabalik sa normal ang recovery sa atong mga tinubdan sa tubig ilabi na diha sa Guadalupe area.

Kabahin sa imong bill, duna tay minimum charge sa konsumo nga zero ngadto sa 10 kubiko. Niuyon si Ms. Rechel Santos pinaagi sa pagpirma sa kontrata nga mobayad sa minimum charge.

Mao ni detalye sa water bill karong Hunyo 2016.

P152.00 water fee minimum sa June 2016
P10.26 franchise tax sa May 2016
P73.85 power cost adjstment sa April 2016
P34.20 purchased water adjstmnt Dec 2015
P270.31 ang total.

Kanang franchise tax, purchased water adjustment ug power cost adjustment mga add-on charges matag bulan kuyog sa imong water fee. Kana nga mga add-on charges ato pa ng mga bulan nga naay agas sa inyong lugar. Hinaut nga naka pasabot mi nimo.

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0 #849 Vanessa 2016-06-17 15:54
Good evening ma'am or sir.

Pwede ko mangutana kun kanus-a gyud ang agas sa tubig diri sa sa luyo sa cppo ug pdea 7 sudlon, lahug. Nangasakit na man mi diri. Bisan Asa lang mi palit og tubig. Malooy intawon mo namo. Since April until today Wala gyud agas sa tubig. Kabalo mi na inyo gibuhat ang tanan, pero hangyo lang mi na agasi intawon mi og tubig. Please, please and please

Please hatagi mi sa imong consumer code for verification.
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0 #848 Jojet Campos 2016-06-15 23:21
Quoting Jojet Campos:
Hi MCWD, I would like to report an incident where your project here in the Sitio NABA, Alaska Mambaling have accidentally cut our water line, kindly check if you can repair this on your on cost since this has been accidentally cut by your contractor. MCWD account number 2-520-12-4140 account name Nenita Campos, or you may contact her at 09__5581986. Please check on this. Thanks

hi:

Noted na imong report, pero mas maayo ug ingnon nimo ang contractor nga ayohon ang na damaged nga water line kay naa naman jud mo diha.

liable jud sila sa pag repair sa damaged water line nga wa moy gasto.

Yes, in parallel, we are getting to them, but sometimes can't find asa na cla, better be also reported on to you for your reference.

Here's the reference number of your report 1606011012.
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0 #847 alex 2016-06-15 17:22
Good day, i want to report in purok 8 camputhaw low pressure of water. Pait kaau nag bayad mi minimum pero wala namo gamita among tubig. Pls check your pump here in our area. This is giving us a big hassle to us consumers. Hope that you can act regarding this matter. Thank you and god bless.

Hi:

Please give us your consumer code for verification.
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0 #846 cath 2016-06-15 08:20
Quoting cath:
Quoting cath:
hi, kanus a maagasan diri sa j. labra st. guadalupe. As in grabe na jud , almost 2 months na mi wala agas.Ang worst pa jud k kamahal sa water per container. Please paagasi nami .k kalisod sa among kahimtang. ang uban k naa na water , how about us? sige na bya ug uwan. I hope na you will give action ani among kahimtang. k d lalim wala tubig. tnx

Please hatagi mi sa imong consumer code for verification.


consumer code is :110344

Pwede ka kahatag sa name sa namaligya ug tubig diha sa inyo maam? MCWD water ra pud ang iyang gipamaligya?


wa ko nasayud kung mcwd water ba to or deep well pero ang pangayo is 15 peso per container man and suhol pa sa maghatod.

Ang iyang name lang.
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0 #845 cath 2016-06-15 06:30
Quoting cath:
hi, kanus a maagasan diri sa j. labra st. guadalupe. As in grabe na jud , almost 2 months na mi wala agas.Ang worst pa jud k kamahal sa water per container. Please paagasi nami .k kalisod sa among kahimtang. ang uban k naa na water , how about us? sige na bya ug uwan. I hope na you will give action ani among kahimtang. k d lalim wala tubig. tnx

Please hatagi mi sa imong consumer code for verification.


consumer code is :110344

Pwede ka kahatag sa name sa namaligya ug tubig diha sa inyo maam? MCWD water ra pud ang iyang gipamaligya?
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0 #844 cath 2016-06-15 06:28
Quoting cath:
hi, kanus a maagasan diri sa j. labra st. guadalupe. As in grabe na jud , almost 2 months na mi wala agas.Ang worst pa jud k kamahal sa water per container. Please paagasi nami .k kalisod sa among kahimtang. ang uban k naa na water , how about us? sige na bya ug uwan. I hope na you will give action ani among kahimtang. k d lalim wala tubig. tnx

Please hatagi mi sa imong consumer code for verification.

consumer code is : 110344

Sorry for the inconvenience. Among gi-report sa Production and Distribution Dept ang imong kahimtang.

Sa pag-ka karon ang schedule sa agas is from 10pm to 5am.
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0 #843 cath 2016-06-15 05:59
hi, kanus a maagasan diri sa j. labra st. guadalupe. As in grabe na jud , almost 2 months na mi wala agas.Ang worst pa jud k kamahal sa water per container. Please paagasi nami .k kalisod sa among kahimtang. ang uban k naa na water , how about us? sige na bya ug uwan. I hope na you will give action ani among kahimtang. k d lalim wala tubig. tnx

Please hatagi mi sa imong consumer code for verification.
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0 #842 glen 2016-06-15 01:54
nganu ang pwa dako man kaayo sa amo bill? duha ang kwentador nagtapad rajud. sa ako uncle ang usa. preha rami konsumo halos di gani mi kagamit tungod sa way tubig pero tinga ko nganu ang amo pwa kay dako kaayo abot 300 kapin unya sa ako uncle kay gamay kaayo.

Hi:

Gae mi sa consumer code ninyo ug sa imong uncle for verification.
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0 #841 Jojet Campos 2016-06-14 23:50
Hi MCWD, I would like to report an incident where your project here in the Sitio NABA, Alaska Mambaling have accidentally cut our water line, kindly check if you can repair this on your on cost since this has been accidentally cut by your contractor. MCWD account number 2-520-12-4140 account name Nenita Campos, or you may contact her at 09__5581986. Please check on this. Thanks

hi:

Noted na imong report, pero mas maayo ug ingnon nimo ang contractor nga ayohon ang na damaged nga water line kay naa naman jud mo diha.

liable jud sila sa pag repair sa damaged water line nga wa moy gasto.
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0 #840 Luramae 2016-06-14 11:28
Good day! Sir i would like to clarify regarding my billing statement. We have not received any billing statement here in our area, Kamanggahan Banawa Guadalupe, for May 2016 that's why I tried searching the net for your site to search for my billing statement. Luckily, I did found it. So i paid 1,335.00 last June 9, 2016. Yesterday, we received finally a billing statement totalling to 3,030.01. Now, I'm confused which one is supposed to be paid since i can't access my bill for May. By the way, do we have any problem in the delivery of the bills? Because almost every household in our area only received our bills yesterday since the last delivery for April Bill.
Consumer code: 208603
serial no: 201300677

Thank you and God bless..

Hi:

Credited na imong payment made on June 9, 2016 for April 2016 water bill.

Ang imong balance is 1,695.30 representing May 2016 water bill. Due date is on June 22, 2016.

Sakto ra ang delivery sa water bill for this month kay 5 days after the reading date which is June 6, 2016.
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0 #839 Ryan 2016-06-13 09:05
sir,
we are applying for new connection, dapit sa Babag Mactan. Kanusa kaha pwde ma stable ang water supply aron ka proceed mi with connection?

By the way, nag check ko sa News and Events page ninyo to see any new updates but murag last year pa man ang latest post na "News"... hehehe. Pwde unta mag update pud mo dri unsa na balita sa water supply kay most questions sa consumers kay related man ana.

Hi:

"Tumpak" kinahanglan na jud ug updating ang news and events, bahaw na kaayo.

Please hatagi mi sa applicant's name for verification.

As of now, gi-suspend pa temporarily ang installation sa new service connection tungod sa drought.

With the onset of the rainy season, ang water table kun aquifer hinay hinay nga naka recover. Please wait sa announcement for the resumption of your water application.

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0 #838 Jun 2016-06-12 01:46
Good morning.

I would to suggest sa mga call agent sa MCWD ug sa personnel Naa sila (call agent ug personnel) sense of empathy not sympathy, sense of professionalism , and person and service oriented na mga personnel. Bisan na gisapot na ang client mas taas unta EQ ang personnel. RUDE kaayo tinubagan sa ang agent. Reminders lang na sa tanan personnel sa MCWD

Maayong buntag:

Pasensya na Sir, tawo ra pud na sila, usahay mahutdan gyud sa EQ, professionalism ug uban pa.

Ilabi na kun ang nanawag di gyud kasabot nga ang call center agent wa gyuy mahimo sa iyang problema sa tubig diha diha dayun. Tinood, ila ng trabaho pero sama nimo tawo ra pud na sila.

Sukad pa Marso hangutd karon gikulata na sila ug reklamo bahin sa way tubig. Unya sa ilaha pod wa say tubig.

Hinaut unta nga magsinabtanay ta.
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0 #837 Jumax Morgia 2016-06-11 16:52
Leak at A Borbajo St Talamban. Small street across Mary Inmaculate school.

Hi:

Thanks for reporting. A job order has been prepared to act on your report.
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0 #836 Wilfreda Catamora 2016-06-10 23:36
Hello MCWD Personnel,

Wala mi agas diri sa Little Tokyo Maguikay Mandaue City, Owner is Wilfreda Catamora.

Hello:

Musta na inyong water supply karon, Monday, June 13, 2016.
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0 #835 Che 2016-06-10 22:35
Do u have office on Saturday?

Hi:

No office on Saturdays, Sundays and holidays.
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0 #834 Xavier 2016-06-10 12:23
What is guarantee fee deposit means?

Hi:

It's a guarantee money where MCWD can draw from in case the registered consumer will never bother to settle his/her unpaid water bills after disconnection.

The guarantee deposit is refundable by the registered consumer 7 days from permanent disconnection.
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0 #833 Apple 2016-06-10 06:43
Hello!
2 months nami wla ka bayad sa bill then Karun june 6 and due date. Naka limot mi og bayad. Pero mo bayad mi karun..

Naa bay allotted time before ma disconnect ? or inig duedate disconnection dayun? Thanks

Hi:

Ug June 6 ang due date, June 10 ang schedule sa disconnection.
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+1 #832 jdas 2016-06-10 04:57
Kelan lalakas ang water pressure sa Lahug Area? Sanson Rd. Area? 1 month na kaseng walang tubig sa lugar namin. Thanks

Hi:

Pag sige-sige na ang ulan.
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0 #831 robimel camaso 2016-06-09 01:57
Good morning i would like to ask if how many consumer does metro cebu have?

Hello:

As of May 2016, total registered consumers is 173,347.
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0 #830 grid 2016-06-08 22:26
hi ask q pila akong waterbill.
conscode 203239.
thankz

Water bill for May and June 2016 is P2,026.58. Due date is June 22, 2016.
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0 #829 jeremias del castilo 2016-06-03 15:17
Hello im Jeremias Del Castillo from Sindulan Mabolo,Cebu City. may Reconnection po ba kayo sa Saturday at Sunday???

If naka bayad na sa reconnection fee by Friday, ang reconnection is Saturday. Wala pong reconnection sa Sunday.
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0 #828 Evelyn 2016-06-01 01:45
Hello sir, I have inquiries on the "Water Stress" level (as per WRI) of Cebu. I called you're office and i was forwarded to different department yet nobody was able to answer my query. Can you refer me to your officer who can help me with the inquiry?

Hi:

Can you expound more on the topic? Is it related to water quality?
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-1 #827 Jic-Jic 2016-05-31 10:43
Good evening! MCWD Personnel,
Unsay problema diri sa Sitio Fatima Apas Cebu City nga wala man gihapoy agas diri sa amoa dapit ang ubos sa amoa nga Sitio Plaza naa may agas ug ang namaligya na gani ang uban ug tubig.. Mag 3months na walay agas, then we called MCWD customer service para morequest tani mi ug water supply dri sa amoa wala may motubag na bisan wala mi agas naa lang gihapon mi bill bayaran..Kasabot mi ana nga mao nay minimum bisan walay agas, pero makadisappoint lang inyong service na tani pud concern mo sa inyong mga consumers nga mosupply mo ug tubig dri namo.. ang among barangay fire truck kay sige kaguba mao nang dili na kasuplay sa amoa ug tarong ug dgahn mi supplayanan ug tubig..I hope naa tani mo mahimo ani nga action.. Ug possible ba nga among meter mabalhin sa amoang tungod kay magcge ug kaputol among mga tubo sa basketbolan sa sitio palza kay maagian ug mga sakyanan ...Salamat kaayo....

Hello:

Kahibaw namo daan nga lisud ang panubig diha sa inyong lugar kay sakaon kaayo. Tabang lang mo ampo nga magsige na ug ulan para ma ulian atong suplay sa tubig.

Dili gyud na mabalhin inyong meter doul sa inyoha kay wa may distribution line diha. Ang inyong meter adto ra gyud doul sa distribution line.
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+1 #826 Gembert 2016-05-31 02:15
Sir/Maam, any future plans para online payments or banking payments? Para less hassle na b, kay layo2 gyud ang bayranan diri nya busy sa work pa jd.

Naa may mga accredited banks nga modawat ug water bill payment. Asa diay inyong lugar?
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+1 #825 Garry 2016-05-31 00:50
Hi!

Good Morning! Ask lang po ako kung ano itong FRNCHSE TAX, PCA & PWA sa water bill ko.

Maraming salamat po! Mabuhay po kayo!

Basically our WATER BILL is composed of the following:

WATER FEE - computation of the water consumed based on the water rates approved by the Local Water Utilities Administration (LWUA) in 2006.

ADD-ON CHARGES- charges on top of the water fee.

1. Power Cost Adjustment (PCA) - MCWD shall charge a power cost adjustment (PCA) per month to recover price escalations incurred due to escalation in power costs.

2. Purchased Water Adjustment (PWA) - Likewise, MCWD shall charge a purchased water adjustment (PWA) per month to recover the price escalations incurred in relation to its purchased water from bulk water suppliers.

3. Franchise Tax – Government Taxation which is 2% of the water fee per month.
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0 #824 Gembert paquera 2016-05-30 16:26
Na close among water service pag gahapon, kay due date pag may23 , asa bayran para ma reconnect sir kay dli mo dawat da batad center kay closr aming account

Dire sa MCWD main office, Magallanes corner Lapu-lapu streets, Cebu City.
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0 #823 ELMA PAUHANA 2016-05-30 07:44
Hi,Good day mam/sir how much would be a estimated cost or payment if mag pa connect po? for the water pipes kami na mag provide or the mcwd na po? nya mo pay lang mi how much ang expenses all. thank you hoping for your reply,

The service connection cost is P4,950 excluding the expenses of pipes from the house to the meter stand.

For more details, please attend the orientation seminar for water service applicants held every Wednesday and Saturday from 8am to 11am.

Please bring a valid ID.
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0 #822 ELY QUISUMBING 2016-05-28 00:43
we did not receive our bill so i decided to print my bill , however there is no bar code that comes out.. can this be still accepted at payment centers like sm?

It can be accepted even without the bar code. The important is the bill and the consumer code.
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-2 #821 Jon 2016-05-27 02:47
Sige na man ulan, hangtud karon Wala pa man agas diri sa luyo sa PDEA reg 7, cppo, sudlon, lahug. Sukad pa man ni sa April 2016. Mahuman nalang ang may Wala pa gyud agas diri. Sukad 1999 every kadlawon ra ang mo agas diri. Wala man gani na ninyo himoe action. Unya inyo e reason Kay hinay ang pressure. Ngano Lagi duol sa Marco polo every hour Lagi sila agas na mas taas pa ila. Unsa na man sad inyo mga reasons ug alibi. Kun tagaan inyo office sige lang og ring, dili ninyo tubagon. Kapoy na gyud kaau. Dili pa gyud ninyo action nan ug dili pud ninyo e post ako message.

Matud pa sa mga experts, we need 3 weeks of constant rain para mabalik sa normal ang water supply.

Under normal condition, kanang luyo sa PDEA dili 24/7 ang water supply tungod kay technically dili sufficient ang distribution line ug water supply. Kamong nangaply ug tubig sa unang panahon kahibaw namo sa kahimtang dihang dapita.

As of now, wala mi information ug dunay future improvement sa water supply ug distribution line diha sa inyong dapit.
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+3 #820 Makoy 2016-05-26 08:04
Dinhi sad sa Bakilid Mandaue City, hantud hantud nani kung muagas kay taga kadlawn ra? Unya mga pila ra ka oras ang agas. Unsa man inyong solution para ani? sukad pani pag 2014. Aksyon sad mo oi.

Please hatagi mi sa imong consumer code.
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+3 #819 ed maribojoc 2016-05-26 07:59
MCWD is I think one of cebu city's pooly manage government office. Sorry to describe this office as an inefficient office we have here in cebu. You could hardly contact their personnel as their phone just kept on ringing. There was one or twice where I was able to talk to one of the production personnel regarding our no water problem in our place here in sitio sandayong, guadalupe, but until still no water we get no answer. I remember that when this company was not yet turned over to the government, the service was quite good unlike now where your complaints will just fall into deaf ear. TSK,TSK.

Your opinion is noted.
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0 #818 Marivic Torres 2016-05-26 04:35
Ask lang unta ko if unsa nang AR-SC COST? kay dako man kaayo nya kada buwan same amount ra man gihapon, unsaon man nga mu ubos ni cya? thanks

Please hatagi mi sa imong consumer code for verification.
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0 #817 Tate 2016-05-26 03:59
What is the extent of the damage or leak in Casungtingan? Have you talked with the city and barangay officials to declare a state of emergency in the areas affected? This tragedy is on-going for more than 24 hours na.

it's a 12-inch mainline pipe. Repair was completed at 1:54pm today.
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-2 #816 Claire 2016-05-26 02:50
Good Day!

Please advice kanusa mu-agas balik sa Cabancalan, Pilit Mandaue City Cebu. 2 Days na walay agas. Under the name of Cirilo Ouano and MCWD account. Thank you kaayo.

Sorry kaayo...Naay on-going mainline leak repair sa Casuntingan tungod sa STL store.

Mobalik ang agas inig human sa leak repair.
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0 #815 Elmer 2016-05-25 23:20
naa bay installation or pag-ayo sa mga tubo diri sa mambaling ybanez compound? 2 months naman intawn walay agas diri oi.

consumer code: 83210

Naay rehabilitation sa pipes diha sa Pungtod, Alaska kay daghan kaayong kawatan ug tubig.

Ang main reason nga nihit ang tubig mao ang paghubas sa sapa sa Mananga tungod sa drought.

Ang sapa sa Mananga mo suplay ug 33,000 cubic meters matag adlaw under normal condition, karon naa nalang sa 6,000 cubic meters kada adlaw.
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0 #814 Mark 2016-05-24 15:42
Hello, i would like to ask regarding payment for past due date billing. Where can i pay? how much penalty? since it is stated it has late payment penalties and bayad centers only for on the day and prior to due date payments. already 8 days past due

Please provide us with your consumer code for verification.
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+2 #813 Peter Holloway 2016-05-24 00:33
Please advise what steps are planed to prevent a reoccurrence of the drastic under supply of water experienced recently which is a result of cyclical weather patterns experienced on a regular basis which indicate the known but unforfilled need for a dramatic increase in water storage which has been highlighted to MCWD on a number of occasions but has received no action from MCWD

Sir. your comments are noted.
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0 #812 Metis 2016-05-23 22:58
Hi,

Please advice when can you possibly supply water in Cabreros Basak?. Its been a week now. Can we ask for a refund on this for not consuming the said water consumption declared in our water bill? Please advice. Thanks!!!

Hopefully mag sige nani ug uwan aron makabalik na sa normal atong suplay.

Dili posible ang refund kay minimum charge raman imong water bill.

Naa sa undertaking nga gipirmahan sa registered consumer nga mobayad ta ug service charge nga P152.00 sa consumo nga 0 to 10 cubic meter.
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0 #811 Anne 2016-05-21 01:55
Maam/sir kanang ang amo ba kay wala gyuy agas 48 hours na unya ang uban namo silingan dunay agas ?? Ngano man ni?? Kay wala gyud me tubig unya inig kung mo agas naa sa kadlawn unya ang amo dili ma abtan sa agas kay mag agas pud ang uban . Og KAMI ang pinaka una nag pa tubig sa among dapit sukad nag sunod asa ang hustisya ? Kahibaw man me nga tungod sa inig ang kaso lang kay unfair ang pag distribute sa tubig . Salamat
Consumer code :10831

Hi:

Sorry for the inconvenience. Among ipahibaw sa Production and Distribution Dept any inyong kahimtang.
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0 #810 Gabriel 2016-05-20 20:24
Gushing leak corner E. Sabellano Street corner Mountain View Village, Quiot, Pardo

Hi:

Thanks for reporting. A job order (1605013795) has been prepared to act on your report.
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0 #809 Metis 2016-05-19 22:58
Quoting Metis:
MCWD people:

Please advice intawn mo nganong walay agas ang area sa Basak Cabreros. Gabayad bya mi ug sakto apan ang inyong serbisyo Naunsa naman mo dili pa jud mo manubag mailan mo. Kung dili mo gustong palihug tawn panubag mo kay gabayad mi ninyo ug sakto.

Hi;

Hinay hinay lang ta sa atong language ha!...di ma solve atong problema ug magbinastos ta...please hatagi mi sa imong consumer code for verification.



MCWD people:

Apology for my words. Dili sad mi ninyo mabasol ky kami motrabaho nga walay ligo. Walay hakutanan ug tubig sa amo maong grabe ang among sentimento ron.

Here's my consumer code:
1652

thanks.
Hoping for a positive reply within the day.

Hi:

We sympathize with you. We'll inform Production and Distribution Dept. about your predicament.
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0 #808 kieran obsuna 2016-05-19 17:28
please check re: water interruption in basak, kagudoy road lapulapu city. Whole day no water pressure especially Cecilia Mansion/Home Subdivision.

Thank you.

Hi:

Please provide us with consumer code for verification.
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0 #807 Metis 2016-05-17 23:10
MCWD people:

Please advice intawn mo nganong walay agas ang area sa Basak Cabreros. Gabayad bya mi ug sakto apan ang inyong serbisyo Naunsa naman mo dili pa jud mo manubag mailan mo. Kung dili mo gustong palihug tawn panubag mo kay gabayad mi ninyo ug sakto.

Hi;

Hinay hinay lang ta sa atong language ha!...di ma solve atong problema ug magbinastos ta...please hatagi mi sa imong consumer code for verification.
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0 #806 zack 2016-05-17 00:37
wala pami bill sa tubig, asa mi kuha ug copy through mcwd web site para amo nalang ipa xerox nya mao amo e send para maka bayad mi this month. consumer code: 176716

Hi:

Water bill under the name Tejana, lilia. Cambaro, Mandaue.

P375.44 due date is on May 10, 2016. YOU can pay your bills only in on-line collection centers such as white gold or main office because your bill is overdue.
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0 #805 Who 2016-05-13 04:01
Hi MCWD

Iligal connection man to sa Sta. Lucia, Brgy. Tinago. Giable nila ang metrohan paramagkatubig. Pls check. Hinoon, nalipay sila

Hello:

Please hatagi mi ug detailed sketch para atong ma padalhan ug inspector.
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0 #804 Chelle 2016-05-10 03:24
Hi! I have a notice of disconnection. I tried paying it at gaisano but the cashier said hindi na daw pwede. My bill is only 351.86. Where else can I pay it? Thanks!

Hi:

Please provide us with your consumer code for verification.
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0 #803 grace 2016-05-08 03:53
Good day!

I have a question about my previous balances.

Last 4/28/2016 I paid 368.53
instead of 927.14(current bill period for March 2016)and now we still have balances for April 3, 2016 which is 905.19. My question is for what month is 368.53? why do we still have balances instead of receiving 1,805.15 for May 2, 2016 only.

Hope you make it clear for me to understand
waiting for your respond

thank you!

Consumer Code : 188201

Hi:

Ang imong water fee for April 2016 excluding add-on charges is P1,098. Nibayad ka ug 368.53 pag April 28 which is partial ra sa imong water fee for April.

Naa kay balance nga P729+ sa imong April kay partial raman to imong payment.

For more info, please visit sa Branch Collection Division, MCWD main building ground floor.
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-1 #802 cath 2016-05-05 03:52
hi admin, please provide us water. its been a week now na di mi kaligo padong sa among trabahuan. kalisod sa among kahimtang diri sa my j. labra guadalupe cebu city. makasabot mi sa el niño situation pero hatagi intawon mi tubig. base sad sa akong observation naa lagi supply ang uban sa guadalupe. sige mi paabot kung naay agas para mkasawd mi tubig pero nganga., bisag gamay wala. halos tanan sa guadalupe nay tanki,. Naa mi sa elevated area sa j. labra. I hope makahatg mo enough water pressure na makasaka ang tubig sa among tanki para naa mi daginutong tubig sa amo adlaw adlaw na konsumo. among schedule na agas sa tubig is 9pm before aning low pressure. we are really hoping na mahatagan mi ninyo tabang sa among sitwasyon karon. Please distribute water fairly. PROVIDE US WATER

Hi:

Tungod sa dakung huwaw ang pag-panghatag sa tubig gipaagi na sa barangay kay nahubsan na gyud ang atong mga tinubdan sa tubig.
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0 #801 charllote mercado 2016-05-05 00:44
hello po na lang koy concern about sa water supply sa baranggay suba pasil near sto.nino parish church. naay problema sa water supply. perme walay agas. almost pila na ka weeks walay tarong agas. cge lang meg linya kung dunay panghatag tubig gikan sa baranggay or uban pa. kapila na nag visit ako mama diha sa mcwd main ingon ariun daw pero namuti nalang mata walay taga mcwd ning ari. anus apakaha magkatubig tarong diri.. i hope na mag ka tunig na diri.thanks sana ma actionan probleem diri.

Hi:

Tungod sa dakung huwaw ang pag-panghatag sa tubig gipaagi na sa barangay kay nahubsan na gyud ang atong mga tinubdan sa tubig.
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0 #800 april 2016-05-03 20:50
naa unta ko concern diri sa amu compound. naay nagpatukod ug tanke sa tubig diri duol sa amu, kanang de-kuryente para musuyop ug tubig sa ilawom sa yuta para daw makalibre silag tubig.Ako pangutana, di ba kaha na makaapekto sa ka kusog sa agas sa amu tubig na gikan sa mcwd? legal or illegal ba na ang magpatukod ug tanke?

Hi:

Asa dapit ang inyong lugar?
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0 #799 Via 2016-05-03 20:45
Mangutana lang ta ko kung unsa man jud ang agas diri sa sambag 2 duol sa bradford school. kada alas 3am/5am - 7am bah? Kay magduha nman ka adlaw nga wla ni agas jud diri, usually ana nga oras man muagas para mag pundo ug tubig. kay man maghulat tag kaadlawon walay kaseguraduhan unsang orasa moagas. unya ang uban walay palong-palong ang ilang tubig. dili man cguro fair nga ang uban wlay palong2 pero sa uban lugar kay palungan, dpat unta pareho tang tanan nga naay schedile kung kanusa magagas para ma distribute ug maayo ang tubig.

Hello:

Expected early morning ang schedule sa agas diha. Ang inyong source sa tubig gikan sa Jaclupan, Talisay ug Buhisan nga pulos apektado sa grabeng huwaw.
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0 #798 Peter Holloway 2016-05-02 02:08
Please advise if your water meters have a non-return valve to prevent backflow - thank you

Hi:

Not all meters have check valves to prevent backflow. Service lines directly connected to overhead tanks and those in elevated areas have check valves.
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