Write your Leak report here:    ( please include landmarks )

 

 

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0 #296 grid 2014-07-31 16:44
hi
unsa mo date magreading diri sa monterassaz

Hi Maam:

The reading date in Kamanggahan, Guadalupe is every first week of the month.
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0 #295 orville 2014-07-31 02:52
Hi MCWD,
Have you released water from MCWD reservoir last Monday July 28, 2014? There were reports of flooded around lagtang talisay city. Please verify this concern. Hope to hear from thank you so much.

Hello Sir/Maam:

There's no such report. However, there was a strong mainline leak yesterday, July 30, along Tiago road, NonOc Talisay City caused by a digging by some residents in the area. The leak was fixed hours later.
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0 #294 IVY 2014-07-25 21:56
open ba ang mcwd na main every saturday? kanang naa dapit sa sto. niño? if yes, their office hours please.. if dili open, where can we pay para maka.reconnect or mg.wait pa mi this monday? thanks

Hello Maam:

The MCWD main office is closed for payments on weekends and holidays. However, you can pay your water bills on the ff: accredited collecting banks and centers:

ACCREDITED COLLECTION CENTERS

1. SM Consolacion
2. SM Hypermarket (formerly Makro)
3. SM Hypermarket JCentre Mall
4. SM Supermarket, Cebu City
5. SM Department Store, Cebu City
6. Savemore Mactan
7. Savemore Parkmall
8. Savemore Canduman
9. Savemore Maguikay
10. Savemore Insular Square Mall
11. Savemore EMall
12. Watson’s Fuente
13. Post Office Talisay (online)
14. Post Office Mandaue (online)
15. Post Office Lapu-lapu (online)
16. Guadalupe Cooperative M. Velez (online)
17. Global Pinoy Leon Kilat (online)
18. White Gold Dept. Store (online)

COLLECTING BANKS AND SUB-OFFICES

CEBU CITY
1. East West Bank - Magallanes (online)
2. Wealth Bank – Carbon
3. Queen Bank - Sanciangko
4. Wealth Bank - Mango Avenue
5. Wealth Bank – Ayala
6. Phil. Postal Savings Bank – P. Del Rosario St.
7. Peninsula Bank – Punta Princesa
8. East West Bank – Banilad

MANDAUE CITY
1. Peninsula Bank – Mandaue (online)
2. Wealth Bank - A.C. Cortes Avenue, Mandaue

LAPU-LAPU CITY
1. Peninsula Bank – Lapu-lapu (online)

CORDOVA
1. Banco Rural de Isla Cordova

SUB-OFFICES:
1. MCWD Talamban Sub-Office (ONLINE)
2. Consolacion Sub-Office - Cansaga Road (ONLINE)
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0 #293 Manfred Schuwerk 2014-07-24 23:25
No water supply since night inm Liloan, Cogon, Poblacion, house from Geraldine Stufflebeam, Purok Molawe. We need to go to work, kids need to go to school. When will the water be back?

Hello Sir:

We are sorry for the inconvenience. Our pumps in Casili and Liloan were not able to operate due to emergency power outage. The Casili pumps were operational 9:20pm last night but to date, the Liloan pumps are still down. VEco personnel are still checking the power lines.
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0 #292 Anna Ramos 2014-07-24 10:51
Hi Admin,

How do I compute my water bill? We have 4 sub-meters in the building. Please advise.

Hello Maam:

Sorry, we cannot recommend any computation of water consumption for your own tenants.
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0 #291 cedric 2014-07-22 01:03
sir naa ta water service interruption dnhi sa maracas, lahug?

Hello Sir:

We are sorry for the inconvenience. Naay emergency interruption due to repair sa pressure tank sa Lahug booster pump. Ang repair na completed 11:00am today.
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0 #290 MARK 2014-07-18 01:24
Good Morning.
Just a query. Is your promo NO DOWNPAYMENT sa Reconnection Cost ug pwede sad installment for 12 months effect pa ni to-date?

Hello Sir:

The No Downpayment promo applies only to new water connection.
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+1 #289 MARK 2014-07-18 00:13
PLS EFFECT OUR PAYMENT AND MAKE NECESSARY RECONNECTION TO:
Cons Code: 49106
Account No.: 17-203-12-480
Serial No.: 07-2507

Hello Sir:

We are sorry for the inconvenience. The water connection of the above reference account will be reconnected between 8am to 5pm today. The job order for the reconnection is 1407009246.
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0 #288 grid 2014-07-07 11:42
pila among water bill dis month
conscode 203239
meter# 201303959

Hello Maam:

your water bill for July 2014 is P828.41. Water fee is 409.54. Due date is on July 21st.
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0 #287 Leah 2014-07-05 05:31
bakit wala pong agos ng tubig ngayon dito roseville Talisay city? pakiayos naman ASAP

Hello Maam Leah:

We are sorry for the inconvenience. Nagkaroon kasi ng problem ang mga pumps sa ating water supplier (FOREMOST WATER SUPPLY). The water supply came back to normal around 3pm.
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0 #286 vanessa sendy 2014-07-04 21:29
Hi,

I would like to ask lng in behalf of Ms. Laurenette Estrella here in lapu-lapu city,, ask ko lang bakit po ang taas ng water consumption for the month of June 2014,halos wala naman po kaming laging tubig didto., poso nlng nga gamit namin.

Regards,

Van

_______________ _______________ ___

Hi Maam:

Please be informed that a job order for trace-up (1407001642) was prepared to address your complaint on your water bill. Our personnel from the Billing Department will go to the given address to investigate the probable cause of the high billing and get the actual reading of your water meter. After the inspection, please get a copy the investigator’s report and read it for your guidance.

If the report would indicate that there’s nothing wrong with your piping system, you may request for a meter test at the MCWD Action Center. Your water meter will be replaced and will be brought to our workshop in Talamban for an accuracy test. However, if the report would show that there’s a leak in the pipelines after the water meter, you have to have it fixed it by your own plumber. Pipelines after the meter stand are owned by the concessionaire, hence, they are his/her responsibility. Any increase in the consumption caused by the said leak is chargeable to the concessionaire’ s account.

Thank you for writing us. You may also call us if ever you encounter some problems with MCWD services in the future. Our MCWD Call Center handles complaints 24 hours, Monday to Saturday and from 7am to 12 midnight on Sundays. It can be reached through telephone numbers 254-8434 local 0, 412-1836, 0917-3219821 and 0917-5464278. You can also visit our MCWD Action Center (MAC) located at the Ground Floor, MCWD main bldg., Magallanes corner Lapu-lapu Streets, Cebu City. Our MCWD Action Center handles complaints from walk-in concessionaires from 7:00 am to 5:00 pm, Monday to Friday.
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0 #285 Jubi 2014-07-03 00:07
Hello... Mag ask lang ko if from the due date of you bill like you already have two months na nga bill..how many days it will take for the mcwd para magputol sa water? Tapos uso diay sa mcwd ang "blind disconnection" ? Which open ang meter tapos nahibong nalang mi nga putol na diay sa pagkabalo nako daan pa sauna kung putol gali meaning lock ang valve..

_______________ _______________ __________

Hello Jubi,

We are sorry for the inconvenience. Ang atong water bill dunay notice of disconnection kun duha na ka bulan ang imong bayranan sa tubig. After the due date, pwede naka putlan sa imong suplay sa tubig. Among awhag sa mga konsumidor nga tagaan nato ug importansya ang atong bayranan sa tubig matag bulan kay gamit kaayo nato ang tubig.
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0 #284 tiffany 2014-06-27 01:20
hi good morning,
pila diay bayad pa connect sa tubig?

thank you.

Hello Tiffany:

Ang total cost is P4,950. Naa kay option to pay a downpayment of P1,500, ang balance data-datahan for 12 months. This June 2014, nag offer ang MCWD ug "no downpayment, meaning ang total cost nga P4,950 pwede data -datahan for 12 months.
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0 #283 Junix 2014-06-25 03:15
Hi,

my residence is at mactan plains, lapulapu. I want to have a water connection under my account since I am still connected to the developer's account.

I would also like to ask if why hinay ang tubig especially at night. Problema jud if way tubig.

Hello Sir:

Please provide us the MCWD account code and account name of the water connection you are presently using for verification.
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0 #282 Cherry 2014-06-11 00:36
Good morning! What time our water service be restored here in Torralba, Sitio Pangutana, Apas, Cebu City. Texted several times but didn't receive any reply.

Thank you.


Hello Maam:

We are sorry for the inconvenience. There was a mainline leak repair on June 10, 2014, 10pm at Archbishop Reyes Avenue near TESDA. The repair was completed on June 11, 2014, at 5pm.
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0 #281 grid 2014-06-10 10:08
hi
may i know how much is my water bill for the
month of june
conscode 203239
meter no.201303259


hello Maam:

Your water bill for June 2014 is P747.99. Water fee is P338.79.
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0 #280 Jay-Arh 2014-06-10 07:14
Quoting Jay-Arh:
[quote name="Jay-Arh"]Hello Good afternoon.. May i know the requirements or steps on how to change the Name of the Billing statement?.. We bought a townhouse in Banawa but the name of the bill is still named after the owner of the developer of our house.. Thank you!

Hello Sir:

Please provide us the account code of the water connection for verification purposes.


This is the account Code #192788

I wud like to commend the MCWD staff for being so accommodating in dealing w/ their concessionaires from the Guards,CS reps,&billing personnel.Other Gov't agencies should Follow MWCD..

God Bless and More Power!

_______________ _______________ ________

Thank you Sir/Maam.
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0 #279 grid 2014-06-07 14:47
hi
may i know how much is my water bill
conscode 203239
meter#201303959
thankz

hello Maam:

Your water bill for June 2014 is P747.99. Water fee is P338.79.
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0 #278 Jay-Arh 2014-06-05 09:56
Quoting Jay-Arh:
Hello Good afternoon.. May i know the requirements or steps on how to change the Name of the Billing statement?.. We bought a townhouse in Banawa but the name of the bill is still named after the owner of the developer of our house.. Thank you!

Hello Sir:

Please provide us the account code of the water connection for verification purposes.


This is the account Code #192788

Hello Sir:

The first step is for the new owner of the townhouse to attend a-2hour orientation seminar held every Wednesday and Saturday at the MCWD main office.

The procedures and requirements will be thoroughly discussed in the said seminar.

There is an application form for a change of name and one of the attachments is the certificate of attendance of the seminar.
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0 #277 Jay-Arh 2014-06-05 05:05
Hello Good afternoon.. May i know the requirements or steps on how to change the Name of the Billing statement?.. We bought a townhouse in Banawa but the name of the bill is still named after the owner of the developer of our house.. Thank you!

Hello Sir:

Please provide us the account code of the water connection for verification purposes.
Quote
 

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