Write your Leak report here:    ( please include landmarks )

 

 

Comments  

 
0 #405 Melisa 2015-03-31 11:31
Gkan sa pag top sa amo tubig mga first week to sa march, buntag to hapon (7am-5pm) hinay kaayo ang agas bintaha na lang ineg ka gabie Pero mas naglabi karon nga week ang wala jud agas the whole day..

Hello:

Karong semanaha dunay mga leak repairs nga gihimo ang pipelines maintenance, niubos pud ang production sa Mactan Rock, supplier ug tubig nato diha sa Suba-Basbas.

Awhag sa MCWD magpundo ug tubig panahon nga dunay agas.
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0 #404 TIFFANY LIMPANGOG 2015-03-31 08:34
hi good noon..gui pass nako akoa form for application para connect sa linya sa mcwd pagka gahapon..mu ask unta ko kung kanus a posible mo inspect si sir manayon..or naa ba siya cell number haron makontact nako if muadto na siya sa amua sa cordova..kay holy week na baya.,,,thanks

Hello:

Posible ang inspection pagahimoon after the holy week na. Kun naminaw ka sa seminar, ang inspection pagahimoon 3 to 5 working days way labot ang mga holidays gikan pag submit sa application form.
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0 #403 Ignacio Adolfo 2015-03-31 06:10
hello Good day. mag report unta mi sa amu tubig. kay ga leak. ga tuyok ang meter maski way ga gamit. amu bill for 1 month kay ni abot ug 2k..amu average bayranon naa raman unta sa 400-600. salamat

Consumer Code: 49357
Consumer Information:
Adolfo, Ignacio
c/o Castro, Lemuel
Tudtud Compound Nasipit
Talamban, Cebu City 6000

Hello:

We are sorry for the inconvenience. Ipaayo dayun sa pribadong tubero ang leak sa inyong tubo. Ang MCWD dili na makahilabot tungod kay saylo na man kana sa metro.

Base sa kontrata nga gipirmahan sa konsumidor, ang mga tubo saylo sa metro gipanag-iya sa konsumidor, busa iya kining responsibilidad . Ang konsumo sa tubig nga mosaka tungod sa liki sa tubo saylo sa metro abagahon sa konsumidor.
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0 #402 Melisa 2015-03-31 01:46
Good morning

Mao lang gihapon ang agas mam hinay kaayo
bisan full open na ang angle meter valve mao sad sa silingan 2 years na daw sila gaantos sa tobig na hinay ug mawala wala.. Unsaon mani namo mam problema kaayo me ani labi na nga wLa payy 1 month sukad sa pagconnect sa amo tobig. . Abono pajac lapu lapu city diay amo mam

Hello:

Palihug hatagi mi sa oras nga mo agas, hatagi pud mi sa oras nga dili mo agas. Among buhatan ug job order para sa production and distribution dept.
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0 #401 malei 2015-03-30 07:34
ask ko if pued mahibaw-an ang consumer code ani nga consumer name ELMER CREDO JURANES kay wala man among old bill.

thank you.

Hello:

The Code is 180550 with an address of Eusebio Compound Tipolo Mandaue City. Water bill for March is P441.30. the due date is on April 10, 2015.
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0 #400 chares 2015-03-30 06:26
pwd mkita ang form sxa application nga g.fill apan na' naa ku'i part nga nalimtan cung suwatan ba' or dli .. plzzz .. last promo nlng gud ugma ...

Hello:

Please clarify.
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0 #399 Aiza Mae 2015-03-28 00:40
Good Am! open ba ang MCWD dis Saturday??? if not aha ta possible mka reklamo sa atong water connection nga nay leaking I was shocked when I received our billing statement ming abot ug 25k amoang bill for 1month consumption only.. wala mi kahibaw unsay problema kay wala may leaking amoang nakita and gikan pajud mi nag travel we dont know ngano niabot ug inani kadako sa amoang bill.I need an urgent action about this.pls help!tnx!

Hello:

Please provide us your consumer code and address for verification. The consumer code can be found in the upper left side of the water bill.
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0 #398 Arj 2015-03-27 02:31
Good Day
Sir/Ma’am, I am Jay-ar B. Bagay. Employee of Cagayan de Oro Water District.
In our attempt to provide excellent water service, COWD is currently initiating a strategic move to develop a Prompt Payment Discount (PPD) Scheme. For this reason, we would like to request for your inputs on how we can develop a feasible scheme that's beneficial to both ends.
Would you be kind enough to furnish us some important and pertinent information that may be appropriate for this purpose. This may involve but not limited to, the following:
1. Discount rate given to your concessionaire.
2. Your considerations in developing such scheme.
3. Any additional data necessary.
We highly appreciate your assistance and cooperation. You can send your feedback through this e-mail address
Thank you

Hello:

Please course your queries through .ph.
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0 #397 nino martin regis 2015-03-27 01:02
naa mo minimum charge maskin zero ang water consumption? salamat daan.

Hello:

Our minimum charge or service charge is P152.00 for 0 to 10 water consumption.
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0 #396 Bart 2015-03-26 11:09
Hello:

How to read the water meter?

MCWD’s water meter has black and red number digits. To get the reading, disregard the red digit and focus on the black number digits. To get the water consumption, simply deduct the previous reading against the present or latest reading.

For example:

000400 – 7am reading Monday, March 4,

000402 – 7am reading Tuesday, March 5,

DEDUCT

000402 present reading

000400 previous reading

2 - cubic meter consumption


Gud Evening, bale og 22 - cubic meter ang consumption pila may mabayran ani?

0 to 10................152.00
11 to 20 x 16.80 = 168.00
21 to 22 (2) x 19.77 = 39.54
= 359.54 water fee
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0 #395 Bart 2015-03-26 07:52
Gud afternoon, ask lang unta ko if pila ang normal or regular nga mabayran sa usa ka pamilya consist of 4 members?
Nya ask pud ko og unsa date man mag reading sa meter?
Thank you and more power..

Hello:

Please provide us your consumer code found on left side of the water bill.
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0 #394 Liezel 2015-03-24 21:56
Just want to know how can we get instruction from your website on how to read the water meter?

Hello:

How to read the water meter?

MCWD’s water meter has black and red number digits. To get the reading, disregard the red digit and focus on the black number digits. To get the water consumption, simply deduct the previous reading against the present or latest reading.

For example:

000400 – 7am reading Monday, March 4,

000402 – 7am reading Tuesday, March 5,

DEDUCT

000402 present reading

000400 previous reading

2 - cubic meter consumption
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0 #393 ferdinand marte 2015-03-24 08:02
Kumusta! I hope makatabang mo sa among problema. Morag gyud naay nag tap sa among linya diri sa Villa Cacao, Kinansang-an, Pardo, kaso lang dili namo makita asa. Ang among bill sa una naa ra mga P500, karon sugad January hangtod sa March 2015, niabot naman og P1,300. Maski sa 12% increase, dili man sab moabot og P1K. Naa gyud na tap sa amo linya!!! Puwede ba ma transfer ang meter namo sa gawas sa among gate. Maski kami gasto sa plumbing/transfer, Okay ra gyud. Ang importte ma sigurado namo nga walay tapping after our water meter! Unsay process para sa transfer request? Hinaot makasabot mo kay dili sayon ang kwarta karon. Salamat.

Hello:

We are sorry for your inconvenience. Dili raba mabalhin ang meter tungod sa imong balay kun walay distribution line tungod pud sa imong balay. Policy man gud sa MCWD nga ang mga meters naa jud doul sa distribution line.
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0 #392 Melisa espinosa 2015-03-24 00:37
good morning!!

ask lang ta ko why man hinay kaayo ang agas sa amo tubig diri sa abuno, pajac lapu-lapu city
ug buntag magulang ra sa tulo ang agas.. pero arang arang nalang ang agas sa udto padung hapon pero hinay gihapon dili magamit ang gripo sa lababo kong mag agas ang gripo sa cr mao sad ang shower hinay kaayo..
duha ra man ta ka meter ang nakataod sa among distribution line..

Hello:

Please check inyong angle meter valve ug na full open ba. Basin naka half open na sya. Compare please ang pressure sa tubig ninyo ug sa inyong neighbors. Ask nila ug same ba ang agas sa tubig.
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0 #391 katherine kate diaz 2015-03-23 14:43
good day....ask lang unta ko if ma cover pa ba to among application nga no downpayment,,,n i apply mi as new account then completo na amo requirments tanan,,,g pass nko to pag march 2 2015 sa morning,,,then n ingon man ang representative nga 3 to 5 days anhion mi sa amo para inspection,,unt il now wala jud n anhi,,,hapit na mahuman ang march,,,ang akong question if mag april na kato akong application ma cover gihapon pa ba to sa no down payment since ni apply jud ko ato ug sayo para mka avail sa no down payment...unsa mn angay nko buhaton para madali ang process,,,

Hello:

Nianha sa inyong lugar ang among inspector nga si Danilo Sescon niadtong Marso 6, 2015, apan wala niya matultuli ang inyong balay base sa sketch nga imong gi drawing sa application form.

Palihug pakigkitai si Danilo Sescon aron ma inspection ka ug makahatag pud ka ug ensakto nga sketch.
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0 #390 Carmen 2015-03-23 00:01
Hello, nakadungog ko nga nanawat namo ug bag-0ng aplikante dinhi sa compostela, lower guiwanon specifically. gusto unta mi magpataud ug water connection. akong pangutana, nakaapil nako ug seminar sauna maybe it was year 2011, pero paghuman ug seminar kay diha na nila gisulti nga dili matauran amoa sa compostela. unya nawala ang akong ceritificate sa seminar. kinahanglan pa ba ko mo-attend napud pag-usab?
ug mga pila kaha kaadlaw nga makaagas na.?
thank You so much and God Bless!

Hello:

Attend nalang ug usab sa seminar kada Wednesday ug Saturday 8am to 11am.

Ang pagtaud sa koneksyon mag depende sa lihok sa aplikante sa pag submit nya sa mga requirements ug pag layout sa tubo gikan sa meter stand/stub-out padulong sa balay.
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+1 #389 Arj 2015-03-22 15:13
Good Day

Sir/Ma'am, do you have prompt payment discount? If yes, can you give us an information.

Thanks

Hello:

Below is the tiered discount scheme:

Volume/Consumption Discount
30,000 and up 25%
28,000 – 29,999 24%
26,000 – 27,999 23%
24,000 – 25,999 22%
22,000 – 23,999 21%
20,000 – 21,999 20%
18,400 – 19,999 19%
16,800 – 18,399 18%
15,200 – 16,799 17%
13,600 – 15,199 16%
12,000 – 13,599 15%
10,800 – 11,999 14%
9,600 - 10,799 13%
8,400 – 9,599 12%
7,200 – 8,399 11%
6,000 – 7,199 10%
4,751 – 5,999 9%
3,501 – 4,750 8%
2,251 – 3,500 7%
1,001 – 2,250 6%
51- 1,000 5%
0 - 50 0%
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0 #388 Jesus Perez 2015-03-17 17:21
I would like to report a road leak here at M. Ceniza St., Calderohan, Mandaue. Leak is near Fatima Chapel. Before reaching the bridge

Hello Sir:

Thanks for reporting. A job order (1503012520) for inspection was prepared. Our personnel from the Pipelines Maintenance Department- North will go to the given address within 24 hours from receipt of your report.
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0 #387 Will 2015-03-12 14:32
Hello,

Ask lang unta ko if unsa buhaton pa connect ug water supply? My mom just bought a house somewhere in soong mactan and we want to have a water supply. We dont have the house title yet kay wala pa naimpas ang bayad but i think naputlan lang ni xa kay wala naasikaso sa tagiya.

Your quick response is highly appreciated..

Thanks...

Hello:

Find an old water bill of that house and give us the consumer's name and the consumer code.
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0 #386 Walter 2015-03-12 01:45
Hello,

Why I can't view my bill using this details required in your system.

Consumer Code:
Consumer Name: BACALSO ANECITA N.
Serial No.: 2011-14082

Thanks,

Hello:

You can't view your water bill because there's no bill yet for March 2015. The reading date would be on March 26th. Your water bill would be available one week after the reading date.
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0 #385 Mich 2015-03-11 07:37
Sir/Ma'am

Good day.

Mao ni ako una nga na asked ninyo ghapon. "Ask lang ko, pwede ba makabayad maski naa ka sa laing lugar, in other province? For example ang water bill is from liloan, cebu, unya naa ka sa other area ng visayas like iloilo. Asa man pwede mkabayad?(Thank you sa reply, ani nga question Sir/Ma'am).

Akong 2nd question is..

Pila ka digit no. ang consumer code sa water bill sa liloan, cebu?Kay ako nakita sa billing form kay account number, mao ba na ang consumer code? Kay nkita nako sa billing statement sa akong igsuon naay Stubout Num.,Account Num..galibog ko asa ang consumer code? Any 7eleven stores pwede makabayad diba dri sa iloilo City kay naa manko dri karon. Thank you Sir/Ma'am for the quick response and answers to my question. God bless you.

Hello:

Ang code number naa sa ibabaw sa consumer's name in bold numbers.
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0 #384 mich 2015-03-10 20:43
Hello:

Ask lang ko, pwede ba makabayad maski naa ka sa laing lugar, in other province? For example ang water bill is from liloan, cebu, unya naa ka sa other area ng visayas like iloilo. Asa man pwede mkabayad?

Thank so much daan sa reply.

Hello:

Pwede ra sa 7eleven stores. Just present the consumer code.
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0 #383 ingrid 2015-03-09 01:20
Hi pila akng waterbill for thid month of march.
Conscode 203239
201303959

Hello:

Your water bill for March 2015 is P540.23. The due date is on March 20, 2015.
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0 #382 Olibear 2015-03-07 08:26
Sir,

Good day.

I would like to report a leak at V. Albaño St. Bakilid Mandaue City. In front of M & N bldg. It would be easy to spot once your maintenance arrives at the area since the road is already starting to get flooded.

Hoping for fast action.

Hello:

Thanks for reporting. A job order (1503005563)has been prepared to act on your report. Our personnel from the Pipelines Maintenance Department-North will go to the given address to make an ocular inspection of your report.
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0 #381 Eric 2015-03-04 02:55
sir inregards sa computation.

Mao ni atong water rates effective Feb. 2015.

1/2 size service connection
0 to 10 cu.m ..............P152.00
11 to 20 cu.m .............16.80/cu.m.
21 to 30 cu.m .............19.77/cu.m
31 up .....................48.40

SAMPLE COMPUTATION for a 19 cubic meter water consumption.

First 10 cu.m..............P152.00
9 cubic meter X 16.80 .....P177.93

P329.23 water fee
+ PCA…(variable)
+PWA …(variable)
+ FRANCHISE TAX
TOTAL WATER BILL

Akong Pangutana, gi unsa pag compute ang PCA ug ang PWA? pila ka percent, ug asa gikuha ang computation..

Eric Martin
35475

Hello:

Di mi kahatag sa formula sa computation for PCA, PWA and other charges. Please lang contact sa Corporate planning Dept at 254-8434 local 304.
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0 #380 KTS Corporation 2015-03-02 09:16
No water supply this afternoon at MEPZ I, 3rd Street, 2nd Avenue, LLC. Just want to inquire what happened to your supply and when you resume pumping water?

Hello:

Sorry for the inconvenience. The water supply was affected by the repair and relocation of a mainline pipe along Hiway Seno, Maguikay Mandaue City. The work was completed 12:30pm of March 2, 2015. Water pressure is expected to normalized 2 to 3 hours after.
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0 #379 Archie Apa 2015-03-02 02:24
Good Day!
Ito po yung costumer number.
Archie Apa
Costumer No:199597
Soong II, Mactan, Lapu-lapu city

hello:

Active po yung account nyo. If merong nagputol ng linya nyo after the water meter...ereport nyo sa barangay or pulis. Hindi po nakikialam ang MCWD sa mga pipes owned by the consumer or yung mga pipes after the water meter. Baka yung pipes mo ay nag pass ng private property. Paki check lang po.
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